Head of Customer Support

• Lead and develop service managers and support teams across four businesses.
  
• Build a unified, KPI-driven support organisation covering First to Third-Level Support.
  
• Drive service revenue by developing paid offerings, improving billing processes, and introducing premium support packages.
  
• Leverage AI, knowledge management, and customer satisfaction metrics to improve service quality and efficiency.
  

Requirements

• 8+ years of professional experience, including 3+ years leading B2B software service or support teams.
  
• Proven success in building or transforming service organisations and monetising service offerings.
  
• Strong analytical and commercial skills, experience with KPIs and ticketing systems (ideally Salesforce Service Cloud), and a hands-on leadership style.
  
• Fluent German and experience in a fast-paced, growth-oriented environment. Public-sector experience is not required.
  

Benefits

• Real ownership: Shape the future of Customer Support across four businesses.
  
• Direct impact: Report directly to the CEO with short decision-making paths.
  
• Room to grow: Play a key role in the group's continued expansion.
  
• Flexibility: Choose your preferred place of work.
  
• Attractive compensation: Competitive pay with a performance-based bonus.