Head of Revenue Operations (f/m/x)

You’ve seen the chaos. Bloated tech stacks, pointless KPIs, siloed functions, over-engineered workflows that no one uses. You’ve always known there’s a better way, and now you get to build it.

This role is your RevOps holy grail: the chance to create the kind of SMB and ecommerce GTM engine that just works. It’s simple. It’s smart. It scales. You’ll be both architect and operator, leading a high-performance team while personally digging into the work that matters.

You’re joining a company and leadership team that gets it. You’ll have the air cover, resourcing, and cultural support to move fast, stay lean, and build the high-output RevOps function you’ve always wanted. You report directly to the VP of RevOps, your thought partner, your amplifier, and your sparring partner.

Location:[Berlin or Remote Germany / Spain / Poland]

What You’ll Own

• Lead & Scale the Team: Grow and guide Sales Ops, CS Ops, Systems, and BI with clarity, decisiveness, and high standards, defining what great RevOps looks like.
• Own Sales & CS Operations: Manage the full revenue funnel for SMB and ecommerce, simplifying processes across churn, renewal, and upsell workflows.
• Build & Optimize Processes: Design scalable workflows, automation, segmentation, and compensation structures that drive predictable results.
• Master the Tech Stack: Oversee core GTM systems like Salesforce, Chargebee, and Planhat, eliminating tech debt and ensuring tools enable impact over maintenance.
• Drive Revenue Infrastructure: Partner with Finance, Product, and BI to own forecasting, pipeline accuracy, and performance KPIs that drive action.
• Define Metrics & Insights: Develop operational blueprints, set meaningful KPIs, and lead planning, forecasting, and territory design for SMB/MM GTM

What You Bring

Must-Haves

• A couple of years in B2B SaaS RevOps, with deep experience in SMB and ecommerce revenue engines
• Domain expertise across Sales and CS Ops, including lifecycle models, segmentation, playbooks, and comp design.
• Proven track record leading and scaling lean, high-performing RevOps teams.
• Absolute fluency in Salesforce, Chargebee, Planhat, and modern GTM tooling.
• Tactical operator at heart, you can document a process, clean a report, debug a sync, and redesign a flow all before lunch.
• Obsessed with simplification. You don’t tolerate overcomplication, and you never ship processes you wouldn’t use yourself.

Nice-to-Haves

• Some experience with enterprise or mid-market sales motions.
• SQL or Looker/PowerBI/Tableau literacy.
• Experience during M&A or tool consolidation phases is a bonus.

What You Get

• You’re not just getting a job, you’re finally getting the environment you’ve been waiting for.
• A leadership team that gets RevOps and gives you the freedom to move fast and break the right things.
• A RevOps org that is respected, trusted, and embedded across GTM, not an afterthought or ticket queue.
• A culture that values builders, not blockers.
• Full support to get the tooling, headcount, and resources you need to win.
• And best of all, a team of smart, ambitious, low-ego people who care deeply about doing things right.

What This Role Is NOT

• Not a programme manager.
• Not a consultant.
• Not a talker.
• Not someone who needs permission to fix what’s broken.
• If you’ve been waiting for a team that values simplicity, clarity, and real impact, you just found your home.