Head of Technical Onboarding, Marketplace (m/f/d)

About Redcare Pharmacy:



As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:

Join us at an exciting stage of growth where you will shape how marketplace partners are technically onboarded across multiple international markets and product categories. As Team Lead Marketplace Partner Integration, you will play a key role in scaling our seller onboarding experience while driving automation, operational excellence, and cross-functional collaboration in a highly international environment.

This role combines strategic leadership with hands-on stakeholder management. You will work closely with Operations, Product, Tech, Sales, and Customer Success teams while helping us prepare for the next chapter of our marketplace journey.

About your tasks:

• Lead, mentor, and develop a Technical Integration / Seller Onboarding team of 8 people, providing clear guidance, structured coaching, and continuous upskilling opportunities while setting goals, defining ownership, and building scalable team structures for long-term success
• Drive the strategic evolution of technical seller onboarding with a focus on scalability, automation, quality, and operational excellence
• Use KPIs, business reviews, and performance reporting to identify growth opportunities and steer strategic initiatives with measurable impact
• Own the seller onboarding experience (NPS) from a high-level perspective and prioritize initiatives that create the strongest business value
• Collaborate closely with Operations, Product, Tech, Sales, and Customer Success to improve processes end-to-end and enable sustainable marketplace growth

About you:

• You bring several years of team leadership experience within a marketplace / platform business 
• You have a strong understanding of technical integrations, operational scaling, and data-driven decision-making
• You enjoy working in international and cross-functional environments, connecting teams and driving alignment across stakeholders
• You communicate fluently in English; German skills are a plus but not essential for success in this role

About your benefits:

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:

• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
• Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• Employee discount: You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.
• Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time. Click here to learn more.
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.