ICT Support Technician (m/f/d)

Unternehmen : Leipzig International School Ggmbh

Arbeitsbeschreibung - ICT Support Technician (m/f/d)

Job Start: 01 December 2025
Location: Könneritzstraße 47 and Karl-Heine-Straße 95, Leipzig, Germany
Contract: Full-time (40 h/week), initially time-limited for two years, extension possible (permanent contract)

The ICT Support Technician is the bridgehead, the first point of contact for any genuine ICT problem in the school across all sections and departments. The position holder therefore needs to have a broad knowledge in order to be able to quickly assess the situation and to respond adequately to it. The role is broken into two sub-roles: First line and second line support. The role holder needs to be able to switch between both roles flexibly. Moreover, it is expected that the position also expands to support provision for events.

Respond to staff user requests for assistance with hardware (ranging from interactive whiteboards to tablets to notebook and desktop computers to photocopiers and printers)
Support staff users in answering questions regarding software use, system access, and tricks of the trade
Assist students and visitors with accessing the appropriate part of our network
Collaboratively administer the centralized software distribution system to maintain the software on all computers
Monitor the use of consumable supplies (most especially toner); order and replace as necessary
submit tech support request to the photocopiers' vendor
Catalogue, store, loan, recall and replace small & spare parts of ICT equipment
Troubleshoots hardware and/or software issues that might occur to the existing equipment
Administer the electronic devices (product:Apple) via a dedicated MDM (Mobile device management) solution: Jamf
Guide planning of technological needs for Auditorium events, including year group assemblies, concerts, lectures and community events; run the equipment for these events as needed
Collaboratively administer the Google accounts realm as well as other platforms
Track and record the solution process of complex support requests in our ticket system
Provide on-site and remote support to existing and future branches of LIS

Reliable skills for the responsibilities of this position as evidenced through training and experience
Good organizational skills with the ability to prioritize a changing workload and a high degree of flexibility
A positive, solution-oriented attitude and a dedication to service
A training qualification or degree in the fields of ICT
English and German language proficiency

Wonderful students
A pleasant and collegial working environment where employees with different backgrounds and orientations work successfully together
A challenging and diverse job
Short decision-making processes
Ongoing internal and external professional development
30 days of annual leave plus paid leave on December 24th and 31st
Company laptop and opportunities for internal and external professional development
Company benefits such as a company pension scheme, additional health insurance with a €1200 annual health budget, relocation allowance, JobRad leasing, financial support for language courses etc.

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ICT Support Technician (m/f/d)

Arbeitsbeschreibung - ICT Support Technician (m/f/d)

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