Incident Manager (all genders)

Scalable Capital is seeking an Incident Manager to join their IT team in Munich or Berlin. In this role, you will oversee and coordinate incident management activities within a complex and highly regulated operational environment.

• Coordinate collaboration between internal departments and external providers in all operational matters related to incident management
  
• Design, manage, monitor, and continuously improve incident management processes across multiple teams
  
• Lead the response to major incidents and act as manager on duty during serious disruptions
  
• Drive sustainable issue resolution by supporting root cause analysis and follow -up actions
  
• Establish and monitor service improvement measures to enhance quality and operational performance
  
• Prepare targeted reports and communicate incident -related updates to management
  

Requirements

• Degree in a technical field or comparable professional training
  
• Solid understanding of IT production and IT operations within a banking or regulated financial environment
  
• Good knowledge of incident management processes and familiarity with ITIL standards; certification is a plus
  
• Exposure to regulatory expectations relevant to financial services, ideally including DORA -related incident management awareness
  
• Strong analytical, conceptual, and communication skills
  
• Agile mindset and collaborative approach when working with interdisciplinary teams
  
• High level of customer, solution, and service orientation
  
• Willingness to participate in an on -call rotation
  
• Very good written and spoken German and English
  

Benefits

• Opportunity to join one of Europe’s most visible and fast -growing fintech environments
  
• International, diverse, and collaborative team culture
  
• Modern office locations in Munich or Berlin
  
• Individual learning and development opportunities
  
• Free German language classes
  
• International relocation support, where applicable
  
• Flexible vacation policy and work -from -abroad options
  
• Attractive compensation package and additional benefits