International Accounts After Sales Manager (m/f/d)

Innovation for ideas that move more  

We are among the world’s largest family-owned companies for material flow solutions. Globally, we operate over 500 locations in more than 84 countries. Our headquarters is located in Ohio, USA. From there, we coordinate regional hubs in Germany, Australia, China, and Singapore, employing around 20,000 people worldwide. We combine technological innovations, intelligent solutions, and customer-oriented service, offering a comprehensive range of industrial trucks, automation systems, and fleet management technologies. 

Are you passionate about building long-term customer partnerships and driving excellence in aftersales performance on a global scale? Then we are searching for you! 

As International Accounts After Sales Manager (m/f/d) at Crown you act as a strategic partner to our customers, ensuring and strengthening our position as a trusted global partner. 

What to expect 

• Work Life Balance: Home-Office contract, 30 days holidays, flexible working hours    
• Car: Company car – also for private use 
• Training: Welcome-Days in the Headquarters in Munich, intensive theoretical and practical training 
• CROWN: Commitment, Respect, Opportunity, Winning, Navigating 

Your role and responsibilities 

• Act as the primary point of contact for international key accounts on all aftersales-related topics 
• Ensure high service performance by effectively steering and coordinating dealers, branches, and internal teams 
• Analyze fleet data to identify optimization opportunities and improve Total Cost of Ownership (TCO) 
• Conduct regular business reviews, audits, and performance reporting for customers 
• Support the implementation of service programs and aftermarket initiatives 
• Perform extensive travel to engage directly with customers and support on-site activities 

Teamwork and Collaboration 

• Promote a collaborative team environment by actively sharing information with all relevant stakeholders 
• Coordinate closely with Crown branches, service network, Dealer Operations, and other internal departments 
• Ensure alignment and effective cooperation to both acquire new customers and maintain existing relationships 

Let’s see if we’re a match 

• Background: Have you already gained experience as an International Accounts Manager and successfully built strong relationships? Ideally, you also bring experience in After Sales – or are eager to develop in this area? 
• Skills: Are you fluent in English? Do you speak other languages like German, French or Spanish as a plus? 
• Personality: You’d describe your working style as proactive, structured, and independent?  
• Passion: You combine strong analytical capabilities with a customer-centric mindset and thrive in an international, cross-functional environment? 

You answered many of these questions with “YES”? Perfect! Then upload your application using the link below and join us at CROWN.