International Client Success Manager - Retail Media & Partner Marketing (m/f/d)

Your Tasks

• Post-Sales Transformation & Enablement
  
  
  
  • Contribute to the transformation of our Client Success & Operations department into a strategic post-sales vertical that serves as a central backbone, shifting local market execution from reactive support to proactive commercial growth
  
  
  
  

• Horizontal Enablement (Unlocking the Function)
  
  
  
  • Provision of a central toolset (reports, playbooks, structures, and shared processes) to local country teams to enable proactive account growth
  
  
  • Establishment of best practices and facilitation of alignment between Pre-Sales and Post-Sales teams across all markets
  
  
  • Consulting support for local markets in understanding and implementing modern Client Success functions
  
  
  
  

• Driving Partner Value (Proving ROI)
  
  
  
  • Global harmonization of service standards across the entire portfolio (Retail Media, Paid Media, Offsite, Newsletter) to ensure consistent, high-quality value delivery to all partners regardless of the specific sales deal
  
  
  • Enablement of local teams through the provision of data-driven insights from campaign performance to support clear ROI demonstration to brand partners
  
  
  
  

• Commercial Steering (Upsell & Cross-Sell at the Center)
  
  
  
  • Provision of measurement and tracking tools/dashboards to ensure transparency of global post-sales performance
  
  
  • Identification, signaling, and communication of upsell and cross-sell opportunities derived from post-sales data, with systematic feedback into the Pre-Sales/Sales cycle
  
  
  • Tracking and measurement of core global KPIs, including upsell rates, cross-sell rates, retention, and churn
  
  
  
  

Your Profile

• Experience: Several years of professional experience in Strategic Client Success, Revenue Operations, Sales Enablement, or B2B Consulting within the fields of Retail Media, AdTech, or Digital Marketing


• The “Enabler” Mindset: Demonstration of a strategic mindset characterized by the enablement of local teams, with success measured through their performance; strong capability in framework development rather than purely task-based execution


• Commercial Acumen: Deep understanding of the interconnection between Pre-Sales and Post-Sales functions, including the ability to identify upsell opportunities within performance reporting and to design processes to systematically capture them


• Data & Systems: High level of comfort in working with performance data, including the development of dashboards and the creation of standardized reporting toolsets


• Matrix Leadership: Proven ability to align cross-functional and cross-border stakeholders (e.g., Sales, Operations, and local country teams) within a matrix organization without direct authority


• Communication: Fluency in English (German not required), combined with strong presentation skills and the ability to act as a persuasive consultant to local leadership

About Us

MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. We are the Experience Champion, shaping tomorrow’s retail for our customers. Within our rapidly growing Retail Media & Partner Marketing unit, we are redefining how brands connect with consumers. 

We are currently transforming our Client Success & Operations department into a strategic "Post-Sales Vertical". This new unit is a central backbone designed to elevate our local market execution from reactive support to proactive commercial growth.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.

Additional Benefits

Job Infos

​Location: München, Hamburg, Ingolstadt

MediaMarktSaturn Marketing

Department: HQ - Marketing & Communication

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Laura Schröder 

Recruiter: Laura Schröder