IT Applications Support Officer (m-f-d)

Collaborate in the planning, design, implementation and support of appropriate solutions for FSC’s IT Business applications and Enterprise Resource Planning tool (ERP)The incumbent also performs system administration tasks, troubleshooting and upgrade activities in collaboration with IT service providers.

• Work with Cross functional teams to Gather, analyze and document user technology requirements and participate in projects to develop, upgrade and improve FSC’s applications and platforms. 
• Analyze potential technology solutions options and designs to provide technical support and assistance in collaboration with business users, process owners and implementation partners. 
• Provide technical support to internal and external facing users in identifying, analyzing patterns in commonly occurring problems affecting multiple business users and stakeholders. 
• Undertake and support application configuration for approved change requests ensuring appropriate documentation as part of development and release management. 
• Coordinate and conduct QA and UAT testing for new system modules, functionality, enhancements and improvement for FSC's applications and technology solutions. 
• Provide training to application end users and external facing stakeholders. Systems administration, maintenance and support for enterprise business IT applications
• Provide specialist skills (including ERP System Administration, Personio, Microsoft Office 365, DevOps SharePoint, Drupal and Dynamics CRM) to support resolution of incidents, service requests bugs, and problems arising from the deployment and enhancements of FSC's applications and platforms in coordination with implementation partners.
• Take ownership, progress, escalate, and follow through to satisfactory resolution for all identified and assigned application and platform related bugs, incidents, problems and service requests.
• Any other task as assigned by formal supervisor and project work as assigned according to special organizational needs.

Education and Training: 

• University degree or Higher-Level education or in Information systems, Computer science, Information technology or related field. 
• Successfully completed ITIL training.

Working Experience, Style and Skills: 

• Professional experience in rolling out and supporting IT applications, ERP modules and functionality. 
• Experience in training end users and providing end user support. 
• Very good knowledge and practical usage of Microsoft DevOps.
• A strong sense for diligence, accuracy and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to perform well while handling simultaneously a number of support functions. 

Language and Communication Skills: 

• Fluency in English (spoken and written). 
• Ability to convey information clearly to users and grasp perceived difficulties. 

Why Join FSC in Bonn, Germany?

• Be part of a globally recognized organization at the forefront of sustainable forestry and contribute to the mission to help protect the world’s forests.
• Play an active role in the FSC global community of 400+ forest stewards who come together in-person at least once a year.
• Benefit from cross-cultural collaboration and networking opportunities by working in a dynamic, inclusive, and diverse international culture with over 60 nationalities represented under one roof.
• Enjoy comprehensive benefits, including relocation assistance if needed, and investment in training and development opportunities (e.g., LinkedIn Learning, Learning Lunches and more) to advance your career.
• Explore the vibrant federal city of Bonn, home to Beethoven, Haribo, and the beautiful Rhein River promenade including many urban parks and close access to nature. As Germany's UN City and second capital, Bonn is an international city with a rich cultural heritage, recently celebrating its 2000th anniversary. Learn more about the city or take a virtual stroll.
• Embrace work-life balance: beyond Bonn's borders, unlock Europe's wonders with 30 working days of vacation at your disposal. Whether it's skiing in the Swiss Alps or basking in the sun on Mediterranean shores, your European adventures await.

Ready to make a difference? Join FSC and help shape a sustainable future. Apply now with your resume and cover letter, showcasing your achievements and how you can contribute to FSC's mission.

• Location: Bonn, Germany.
• Working Hours: Full time - 40 hours per week.
• Duration of Employment: Temporary contract - 2 years (extension possible, subject to satisfactory performance). 
• Starting Date: As soon as possible.

How to Apply 
Ready to make a difference? Join FSC and help shape a sustainable future. Don't delay - apply now!

• Please apply by submitting your CV in English.
• Please do not send any photos of yourself.
• The deadline for applications is 31 May 2025.

For FSC, inclusiveness and diversity are important values. As such, we welcome and encourage applications from all backgrounds and are entirely committed to consider all qualified applicants regardless of race, gender, sexual orientation, religion, ethnicity, age and disability.   
 
We will confirm receipt of your application. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at [email protected]
 
Please be informed, that by applying for this position you automatically accept our Data Protection Information on processing your personal data.
 
We are looking forward to your application!