IT Operations Specialist (f/m/x)

Your Key Responsibilities will be:

• Installation & Configuration Expertise: Set up and configure workstations, operating systems (Windows + Linux), drivers, and software applications for end users.
• Troubleshooting Expertise: Diagnose and resolve hardware, software, and network issues to ensure minimal downtime and maximum productivity.
• System Maintenance: Perform routine system updates, security patches, and hardware upgrades to maintain optimal performance and security.
• Inventory Management: Track and manage team assets (licenses, hardware, peripherals, etc.), ensuring accurate records and efficient resource allocation.
• Help Desk Support: Provide timely assistance to users via phone, email, or in-person interactions, delivering effective solutions to technical problems.
• User Account Management: Create and manage user accounts (primarily within Maxon), including setting up passwords and access permissions.
• Documentation: Generate documentation for common procedures and troubleshooting steps within our knowledge base (primarily Confluence/Jira).
• Remote Support: Use remote access tools (e.g., TeamViewer, Parsec, Windows Remote Desktop) to assist users working remotely or across multiple locations.
• Collaboration: Work closely with other IT professionals to improve infrastructure and resolve issues.
• Escalation Management: Identify and escalate advanced technical issues to IT or other relevant coworkers when necessary.
• Proactivity: problem-solver with strong communication skills and a willingness to learn and adapt. 

Qualifications/Specifications:

Here’s what we think you need to succeed in this role:

• Advanced Windows Knowledge: Analyse logs (event viewer/app logs such as those related to Cinema4D, Amazon Thinkbox Deadline), troubleshoot hardware compatibility, and perform basic networking tasks (DNS refresh, domain joining, remote access setup, etc.).
• Basic Linux Knowledge: Navigate Linux environments, generate directories, and install software.
• Computer Management Expertise: Configure BIOS settings, update hardware, and ensure systems are optimized for performance.
• Excellent problem solving and communication skills.
• Ability to work independently and as a part of the team.
• A high degree of commitment, reliability and flexibility as well as business level communication skills in English.
• Willingness to travel between our German offices (Wiesbaden, Berlin, Ingolstadt, Munich) as needed. Available or work onsite at least 2–3 days per week.
• Enthusiasm to learn and develop professionally.
• Respect for the procedures and requirements of a particular studio, production or pipeline.

Nice to have, but not necessary:

• Previous experience installing and maintaining Amazon Thinkbox Deadline.
• Experience with Jenkins as build pipeline.
• Familiarity with automation tools for continuous integration and delivery
• Knowledge of LUA scripting.
• Understanding of Salt Minion environments.
• Familiarity with Protopie.

This is our wish list, but we are happy to be surprised by your personality, abilities and ideas. First of all we are looking for dedicated people that fit to our creative bunch and are willing to grow with us as a team. Then we surely also find a fitting position and title. 

icon incar is the leading design company in the automotive UX space. Our team of more than 100 people is specializing in product-focused solutions within the design and engineering departments of car and truck manufacturers. Our projects span from designing next-generation in-vehicle HMIs to creating show cars and defining entire immersive mobility experiences, integrating light, sound, haptics, and visual content inside and around the vehicle.

We know that our people are our greatest strength, and we are committed to continuously supporting their development - not only with skill trainings and an ongoing leadership development program. Mutual learning and collective success is our guiding principle. Being part of icon incar means joining icon group, which also gives insightful access and exchange with other ventures like banbutsu. With so much diversity in the team and work we do, it’s nearly impossible not to learn something new every day - whatever your role.

It is our aim to support our employees in and out of the office. With flexible working hours, adaptive work from home protocol and sabbatical plans, we give our employees the chance to define their own authentic work-life balance. At regular company events and parties we celebrate and grow stronger as a team and to complete the happiness package, we support Urban Sports, have access to a host of discounts and deals for shopping and services and offer a company pension scheme.
 
With our centrally located offices in Berlin, Munich, Wiesbaden, Ingolstadt and Tokyo that come equipped with stocked kitchens and lounge areas, we hope you join us in our mission to designing a better future!