IT Process Manager (all genders)

Unternehmen : Contabo Gmbh

Arbeitsbeschreibung - IT Process Manager (all genders)

We are looking for a full-time, permanent IT Process Manager (all genders) to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.

In this dynamic role, you as a Process Manager will take ownership of key ITIL-based processes, such as Incident, Problem, and Change Management, ensuring they are not only established but also continuously optimized to enhance operational efficiency and elevate service quality. Your leadership will be instrumental in driving our ISO 27001 certification project, with a target to achieve certification by December 2026. This involves developing strategies that align our company with international security standards, ensuring our processes meet the highest levels of excellence.

Working closely with cross-functional teams, including operations and support, you'll integrate these processes seamlessly into daily workflows, ensuring smooth execution across all departments. You'll also be responsible for monitoring, analyzing, and reporting on the performance of our IT service management processes, pinpointing areas for improvement and implementing necessary changes.

As a key figure in both internal and external audits related to ITIL processes and ISO certification, you will lead the audit process, ensuring compliance with industry best practices and regulatory standards. Moreover, you will serve as the primary point of contact for any process-related issues or escalations, providing guidance and swift resolutions to ensure everything stays on track. Your personality, paired with:

A certification in ITIL (or related framework) and in-depth knowledge of ISO 27001 standards, with hands-on experience leading certification projects.
Expertise in managing ITIL processes, especially Incident, Problem, and Change Management, with proven success in driving process optimization and continuous improvement.
Strong analytical and problem-solving abilities, combined with excellent communication skills to effectively collaborate across teams and influence key stakeholders.
Bonus: Knowledge in cloud hosting or IT services is a plus.
Written and verbal communication skills in both English and German

We know that you may not currently meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design.

Plus, we offer further advantages:

great freedom for your creative ideas
ongoing professional and personal development opportunities in an innovative and technological environment
a comprehensive induction with your colleagues by your side
modern and conveniently located workplaces at our European locations
Remote or hybrid working opportunities with the same technical equipment at home as in the office
flexible working hours for a healthy work-life balance
30-day vacation by default
the possibility of working in our summer office in Mallorca, as well as from any EU country
an extra day off to get involved in social activities as part of our Volunteer Day
attractive conditions on many products and services through our corporate benefits program
unforgettable moments at our company events and team events

If you have any questions, you can reach your contact person Kathrin Kuntner by phone at +49 (0) 89244106771 or by email at [email protected].

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IT Process Manager (all genders)

Arbeitsbeschreibung - IT Process Manager (all genders)

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