IT Service Delivery Manager

1st and 2nd level support for all users (in person, by Phone, by e-mail and ticket system)

Processing and documentation of support requests via the user Helpdesk.

Recording, analysis and elimination of technical problems and IT malfunctions in the Hardware/software area.

Creation of documentation and process manuals

Purchase of IT Hardware and Software.

Support in the IT Warehouse when inventorying new components.

Employee Onboarding and Offboarding

Setup of new Workstations, user profiles and systems

Successfully completed IT apprenticeship or Informatic studies.

Experience in User Support as well as in the control / documentation of requests via a ticket system.

Strong communication skills and self-assured appearance

Independent, Structured and result-oriented way of working.

High affinity for digital trends and technical challenges

Good written and spoken English and German skills.

IT skills in the areas of MacOS, iPads/iPhones and Windows operating systems

You are service oriented, reliable, resilient and like working in a team.

Knowledge in Microsoft Office 365, Teams and SharePoint.

A safe and modern workplace

Flexible working hours (work-life balance)

25 days Holidays

Home office options by arrangement

Small and dynamic team with high communication

Attractive earning opportunities

Education, training incl. Certifications

Free snacks and drinks

Corporate Events