IT Service Manager Service Catalogue & Request Fulfilment

We are expanding our IT Operations & Support team and looking for an IT Service Catalogue & Service Request Fulfilment Manager to join us. In this role, you will take ownership of the service request fulfilment process and help shape our IT operations by standardising services and enhancing our self-service portal. Your work will improve the efficiency of IT services for our global teams, supporting a smooth and modern user experience. 

This role offers the chance to lead impactful projects, collaborate with international teams, and improve the way we deliver IT services across our organisation. You’ll play a key role in shaping our IT landscape while working in a supportive, innovative environment where your ideas and expertise will be valued. 

As our IT Service Catalogue & Service Request Fulfilment Manager, you will oversee the global service catalogue and request fulfilment processes, ensuring they meet the needs of our users and align with our business goals. 

Key responsibilities include: 

• Owning and managing the global service request fulfilment process. 

Owning and managing the global service request fulfilment process. 

• Collaborating with service partners to create and maintain high-quality service catalogue entries. 

Collaborating with service partners to create and maintain high-quality service catalogue entries. 

• Working with tooling experts to develop and enhance our self-service portal. 

Working with tooling experts to develop and enhance our self-service portal. 

• Driving the continuous improvement of the service catalogue structure and tools. 

Driving the continuous improvement of the service catalogue structure and tools. 

• Defining and optimising the approval processes for customer service requests. 

Defining and optimising the approval processes for customer service requests. 

• Developing a strategy and roadmap for rolling out and improving the IT service catalogue. 

Developing a strategy and roadmap for rolling out and improving the IT service catalogue. 

• Regularly reviewing and updating service catalogue data using KPIs and standard reports. 

Regularly reviewing and updating service catalogue data using KPIs and standard reports. 

• Standardising IT services to ensure consistency and alignment across teams. 

Standardising IT services to ensure consistency and alignment across teams.