IT Site Support Associate I

ABOUT ADVANCED ENERGY                     

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes.  AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare.  With engineering know-how and responsive service and support around the globe, the company builds collaborative partnerships to meet technology advances, propel growth for its customers and innovate the future of power. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

For our IT Team in EMEA we are looking for an IT Site Support Associate (m/f/d)

POSITION SUMMARY

Join a dynamic IT team that powers innovation across a global enterprise. As an IT Site Support Associate, you’ll be the go-to expert for maintaining and optimizing our Microsoft Windows infrastructure. This role offers the opportunity to work on advanced technical challenges, influence IT strategy, and contribute to projects that shape the future of our digital environment.

WHY THIS ROLE IS EXCITING

• Impact: Your expertise will directly enhance productivity for engineers, manufacturing teams, and global operations.


• Growth: Exposure to enterprise-level IT systems, cybersecurity initiatives, and digital transformation projects.


• Innovation: Be part of a team implementing next-gen technologies and automation solutions.


• Culture: Work in a collaborative environment that values professional development and recognises contributions.

ESSENTIAL RESPONSIBILITIES

• Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.


• Manage system security, passwords, and data integrity to safeguard critical operations.


• Provide exceptional customer service, ensuring clear communication and timely resolution of issues.


• Configure wireless devices for secure connectivity to corporate O365 email.


• Execute software installations, updates, and configurations based on ticketing workflows.


• Independently image, configure, and deploy new PCs across the organization.


• Maintain accurate records of PC inventory, assets, and support queues.


• Support phone systems and assist with user training on applications and tools.


• Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.


• Test and recommend new software and operating systems for deployment.


• Participate in IT projects aimed at improving end-user experience and operational efficiency.


• Provide after-hours support as needed.

WORK ENVIRONMENT

• Location: Raunheim, Frankfurt


• Setting: On-site role within a high-tech engineering, sales and manufacturing facility


• Physical Requirements: Ability to lift up to 40 lbs.


• Flexibility: Occasional overtime, on-call weekends, and project-based evening work


• Travel: Up to 10% domestic travel

REQUIRED SKILLS

• Strong customer service orientation and communication skills.


• Advanced knowledge of Windows 10/11, Apple OS and TCP/IP networking.


• Knowledge of Apple & Android Devices


• Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.


• Ability to work independently, prioritize tasks, and manage projects effectively.


• Problem-solving mindset with sound judgment and decision-making skills.


• Fluent in German and English, other languages are an advantage.

EXPERIENCE

• 3+ years in IT support roles with hands-on technical expertise.


• Proven experience supporting Microsoft PC environments, Remote Sites and Remote Users via VPN.


• Driving License

EDUCATION

• Required: Associate’s degree in Computer Information Systems


• Preferred: A+ certification, MCP, and Windows 10/11 certification

What you can expect from us:

• An international environment in an innovative electrotechnical high-tech electrical engineering company


• Challenging and varied tasks


• Use of our technologies worldwide in industrial and semiconductor applications


• Short decision-making processes and collegial cooperation in a globally networked team


• Flexible working hours for an optimal work-life balance


• Independent areas of responsibility with a high degree of independence


• Individual and needs-oriented training and development opportunities

Attractive additional benefits:

• Corporate benefits with financial advantages in everyday life


• Job bike to support environmentally friendly mobility


• Health offers for your well-being


• Modern office equipment for pleasant and efficient work

Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. 

Would you like to take on a new challenge and become part of an innovative, international company? In this case, we would look forward to receiving your application, in English.