IT Specialist

We are seeking a skilled and customer-oriented, and security-conscious 1st/2nd Line IT Support Specialist to join our team. This role combines front desk responsibilities with hands-on on-site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high-quality user support within our office. The ideal candidate will have strong hands-on experience in IT support, a service-oriented mindset, and the ability to work independently. 

What you will do: 

• Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems. 

• Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows. 

• Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment.  

• Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange. 

• Administer and support conference room A/V systems and VPN access. 

• Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs. 

• Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation. 

• Assist with server room maintenance and equipment management at the German office. 

• Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues. 

• Update the knowledge base, technical documentation, and support procedures. 

What you will bring: 

• Degree in Computer Science, Information Technology, or a related field. 

• 4+ years of relevant experience in an office-based IT support role. 

• Strong hands-on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems. 

• Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets. 

• Experience supporting video conferencing and A/V systems. Wi-Fi AP. 

• Familiarity with ITSM platforms and service desk workflows. 

• Excellent troubleshooting skills and strong root cause analysis capability. 

• Strong written and verbal English communication skills. 

• Customer-first mindset with a professional, friendly, and solution-oriented approach. 

• Ability to manage multiple priorities and work independently. 

Nice to have: 

• Experience in administering network equipment and systems (Cisco, Meraki, Fortinet).  

• Endpoint management/MDM (Baramundi), MS Purview, MS Defender. 

• Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems. 

• Support of Lark/Feishu, various file sharing, CAD, Adobe systems. 

• Familiarity with IT process improvement, documentation, and best practices. 

• Chinese language skills 

What we offer:   

• Competitive Salary: Reflecting your skills and experience.  

• Hybrid Working: Flexibility to work both remotely and in the office.  

• Health & Wellness: Access to the Wellhub Pass for your well-being.  

• Employee Development: Learning opportunities and training programs to support your career growth.  

• Transport Support: Deutschland ticket or fuel card.  

• Meal Allowance: For lunch at the canteen.  

• Gifts: Celebratory gifts for work anniversaries and Chinese New Year.  

• Company Events: Regular team-building and social activities.  

• Optional Company Pension Scheme: Available based on your needs.  

• Inclusive Culture: A diverse, supportive environment where every voice is valued.