IT Support Analyst (f/m/d) - onsite

Provide desktop and laptop support for Windows & Mac systems Assist users in solving IT problems using available hardware and software tools Support, install, and maintain local area networks, operating systems, software, and related IT peripherals Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment Evaluate system configuration and software to ensure effective use of hardware resources Provide positive customer experiences when working with users Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc. Windows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365 Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus) New system deployment (including setup, imaging, software installation, and data migration) Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10) Symantec, SCCM, and bitlocker encryption troubleshooting Local and networked printer configurations Software installations Conference and meeting support. Troubleshooting systems or client-approved meeting software issues Remote access support Mobile device configuration and deployment (iOS/android) Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension Process security requests involving malicious software and vulnerability investigations Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract Fluent German and English language knowledge must have (Main working language: German) Associate's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience) Working knowledge of basic hardware and software products and diagnostic/problem solving skills Ideally at least 2 to 3 years of work experience in computer systems or IT support