IT Support Engineer

Manning Global, a premier global staffing and managed services provider, specializing in worldwide leading

Industry sectors such as ICT, AI, Technology, Digital Media, Engineering, Automotive and Energy, is recruiting for an IT Support Engineer on behalf of one of their top-tier international clients to join their organization in Germany.

Key Responsibilities:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
  

• Install, configure, and maintain desktop operating systems and applications
  

• Troubleshoot hardware and software issues and provide timely resolution
  

• Provide video, audio technology support
  

• Technical Preparation and Equipment Setup: Responsible for technical preparations before the meeting, including but not limited to setting up and testing audio-visual equipment, ensuring stable network connections, and installing and testing meeting software (such as Zoom, Teams, etc.). Also, prepare contingency plans to address potential technical failures.
  

• Meeting Execution and Technical Support: Provide real-time technical support during the meeting, addressing any technical issues that participants may encounter, such as login difficulties, audio-visual problems, etc. Monitor the progress of the meeting to ensure that all technical equipment is functioning properly and that the meeting proceeds smoothly.
  

• Maintain all the infrastructure environment, including meeting room, server room, application system, IT platform, etc.
  

• Inspect server room, meeting room in a daily basis
  

• Manage and maintain servers, network devices, and storage systems
  

• Monitor system performance and implement performance tuning and optimization
  

• Support Network Core, Firewalls, Switches, Routers, VPNs, Wireless Access Points, and other associated network equipment
  

• Monitor IT platform and network quality System, platform and network troubleshooting, tracking and detection, and assistance in testing and repairing
  

Experience/Qualifications: 

• Huawei project experience is preferred, if not, other companies related work experience is mandatory(at least 2 years)
  

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
  

• Proficient in troubleshooting and resolving hardware and software issues.
  

• Strong understanding of network architecture and security principles.
  

• High level of commitment, initiative and independent work organization
  

• Fluent in English and Mandarin