IT Support Engineer (m/f/d)

About Us

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.

Our global headquarters are in Darmstadt, Germany with offices and lab spaces. Our manufacturing site is located in Finland (north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

The Role

The IT Support Engineer provides hands‑on IT service and operational execution for the Darmstadt office. The role ensures reliable end‑user support, stable workplace IT, and smooth daily IT operations for local users and laboratories. Acting as the primary onsite IT contact, the role helps users across multiple support levels and maintains local infrastructure and assets. The position focuses on operational delivery and implementation of defined IT standards and processes. 

Your Responsibilities:

• Provide onsite IT support across 1st, and 2nd level support, including ticket handling and escalation


• Support end users with hardware, software, workplace setup, and general IT questions


• Manage the lifecycle of end‑user devices (laptops, desktops, mobile devices), including setup, maintenance, and replacement


• Maintain and support local IT infrastructure, including networks, servers, server rooms, and ISP connections


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  Assits user onboarding and manage user accounts
  
  


• Provide hands‑on IT support for laboratory environments and related systems


• Support and maintain local applications and services


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  Keep IT asset inventory up to date and perform regular checks
  
  


• Support documentation, testing, training, and bug tracking activities in ServiceNow and related IT tools


• Assist with vulnerability management, global user support, and recurring operational IT tasks

About You

• Degree in IT field or an equivalent qualification


• First hands-on experience in IT support or a similar role


• Solid understanding of IT infrastructure and service management processes


• Strong service mindset with a passion for delivering an excellent user experience


• Proactive, results-driven approach and the ability to work independently


• Team spirit combined with strong communication skills


• A structured, organized way of working with a focus on efficiency


• Fluency in both English and German (written and spoken)


• Availability to work on-site and provide hands-on support 

Why Us

• An opportunity in an exciting and growing industry with business development prospects which are based on a future proof & sustainable technology


• An international working environment with the chance to further develop yourself personally and professionally


• A challenging and multifaceted employment opportunity with long-term perspective in a fast-growing leading company in the enzyme industry


• A progressive, team-oriented management which supports you through open communication and accessibility


• A modern, creative and innovative company that achieves success through its people


• You will find a collaborative and open-minded culture, flat hierarchies and a ‘people first’ attitude


• Future career opportunities through our ABF network


• The possibility to mobile working

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.