- You handle and resolve incoming requests in 1st and 2nd level IT support.
- You process support tickets efficiently and in compliance with defined SLAs using Atlassian ServiceDesk.
- You install, maintain, and manage hardware and software via Intune, supporting the configuration and use of workplace IT equipment.
- You manage user accounts and permissions in Microsoft Entra ID, ensuring data security and proper access control.
- You administer identities, groups, and access policies in Microsoft Entra ID, including Conditional Access and multi-factor authentication (MFA).
- You support and maintain our Teams-based telephony solution, and provide training and ongoing support to end users.