IT Technical Consultant - Operations (Remote)

ManageEngine, the division of Zoho Corporation focused on enterprise IT management, provides comprehensive IT management solutions used by more than 280,000 organizations globally. Our products streamline operations in areas such as IT service management, network performance, endpoint security, IT analytics, identity management, and cloud solutions. At ManageEngine, we combine innovation with simplicity to empower IT teams in effectively managing complex infrastructures, improving productivity, and ensuring business continuity.

We are looking for a Technical Consultant with deep knowledge of ManageEngine—particularly in IT Operations and full-stack observability platforms or similar solutions. In this role, you'll play a pivotal part in demonstrating the power and impact of our full-stack observability portfolio to prospective clients, helping them unlock true operational excellence.

Key Responsibilities:  

• Engage with prospects and customers (both online and on-site) to understand business and technical needs.
  

• Deliver product presentations, technical demos, and proof-of-concepts tailored to client environments.
  

• Translate business requirements into tailored ManageEngine Network monitoring solutions, server & application performance monitoring solutions  & Digital Experience Monitoring solutions.
  

• Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
  

• Respond to RFPs, RFIs, and other technical documentation.
  

• Stay updated with product developments, features, and roadmaps & Provide feedback to product teams for continual improvement.
  

• Customer Success: Work closely with customers to understand their Business service performance challenges and implement tailored solutions using ManageEngine products.
  

• Represent ManageEngine at industry events, user groups, and conferences to showcase our solutions.
  

Requirements

• 5 to 8 years of proven experience in areas such as OpenTelemetry standards, distributed systems, AI/ML-driven performance bottleneck detection, Docker and containerization technologies, and network infrastructure management (implementation, configuration, or pre-sales).
  

• Strong communication and presentation abilities along with fluency in German.
  

• Ability to handle customer objections and technical queries confidently.
  

• Analytical mindset with strong problem-solving abilities.
  

• Hands-on experience with comparable tools such as Dynatrace, AppDynamics, Solar winds, Datadog, Grafana, New relic, PRTG, AWS CloudWatch, Azure Monitor, or Google Cloud Operations tools or equivalent platforms is required.
  

• Certifications around  Cloud Architect Certifications (AWS, Azure, GCP), SRE certifications, CCNA,CCNP certifications could be a value add.
  

Benefits

• Competitive salary package aligned with the candidate's qualifications, experience, and the market value of the role.
  
• Continuous training and professional development opportunities.
  
• Supportive and inclusive team and colleagues.
  
• Clear development plan in the short, medium, and long run.
  
• Participation in coaching and mentoring schemes.
  
• Opportunity to work with a global team and contribute to the growth of a leading technology company.