Junior Customer Care & Community Manager (m/f/d) | German Native, French Speaking

Customer Care & Community Manager (m/f/d) | German Native

About Yepoda
At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality, and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

Founded in 2020 and located in the heart of Berlin, our beauty start-up is home to a vibrant team of over 80 brilliant human beings from around the globe. Together, we're shaping Yepoda's story.

Your Role
We are currently seeking a passionate Customer Care & Community Manager fluent in German (native) to join our dedicated team.

Your Tasks

• Be the first point of contact for German-speaking customers, answering inquiries via email, social media, and other platforms.

• Deliver exceptional customer service, ensuring our customers feel valued and supported.

• Engage with and nurture our community on social media, creating a positive and inclusive environment.

• Work collaboratively with internal teams (operations, product, brand) to communicate customer feedback and insights.

Your Profile

• Educational background in Media Management, Marketing, Communication, Economics, or related studies—or equivalent experience in customer service.

• Native-level German proficiency and excellent English skills.

• Outstanding written and verbal communication skills.

• Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (e.g., Gorgias).

• Passion for beauty, social media, and community building.

• A collaborative team player who thrives in a fast-paced start-up environment.

What We Offer

• A dynamic and fast-growing start-up environment.

• Immediate responsibility and opportunities for professional growth.

• A dog-friendly office in Berlin’s Prenzlauer Berg with free drinks and snacks.

• Hybrid work options for flexibility.

• Employee discounts on Yepoda products.

• Urban Sports membership to stay active.

• An inclusive and welcoming workplace that values diversity.

Would you like to be part of the team? Then we'd love to hear from you! 🫰✨

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda, we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.