(Junior) Customer Support Manager - German Speaking Team bei Exmox in Hamburg

Arbeitsbeschreibung - (Junior) Customer Support Manager - German Speaking Team

Your mission

As a (Junior) Customer Support Manager, you will be part of our Customer Support team and take care of our German apps, ensuring a smooth and satisfying user experience.

Your tasks will include:

Serve as the first point of contact for our users, representing our brand with clarity and empathy
Handle all user communication exclusively via web forms, ensuring fast and accurate responses
Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment
Collaborate closely with other departments to optimize workflows and improve processes
Track your own performance, manage your workload, and prioritize tasks effectively to meet internal goals and quality standards

Your profile

You bring first experience in customer support, or you've shown strong interpersonal skills and situational awareness in previous roles
Native-level of German with excellent written communication; fluency in English is required
You’re interested in technical support environments and context of mobile games
Familiarity with helpdesk tools such as Zendesk (or similar) is a plus
You have a proactive, solution-oriented mindset and a strong ability to prioritize tasks, manage complex workflows, and drive them to completion
You’re passionate about delivering outstanding customer experiences

Why us?

Work-Life Balance: 30 days of paid vacation.
Commuter Benefits: Public transportation tickets provided.
Professional Development: Annual education budget of €1,500.
Workation Opportunities: Combine work and vacation annually.
Wellness: Access to over 7,000 gyms and spas in Germany through Wellpass.
Catering: Monthly team lunches, daily fruits, vegetables, and a variety of beverages.
Flexibility: Flexible working hours and hybrid work model.
Corporate Benefits: Exclusive discounts for major brands and platforms.
Diversity: Join an international team with diverse cultural backgrounds.
Fun and Games: Socializing area for relaxing activities during the workday.

Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!

About us

Welcome! Bonjour! Selam! Olá! Hej!

We are exmox - a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients. Our products are available in DACH, US, UK & Canada.

Right now round about 80 employees from all over the world are working here with us in Hamburg. We are a divers & fun team, always looking for new talents to join us. Looking forward to meeting you!

Original job (Junior) Customer Support Manager - German Speaking Team posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Über das Unternehmen

Exmox

Welcome! Bonjour! Selam! Olá! Hej! We are exmox - a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our...