Junior IT Administrator

We are looking for a motivated Junior IT Administrator to join our team and support the day-to-day health of our internal IT environment across our Berlin and Amsterdam offices. You will be based onsite in Berlin and support our Amsterdam office remotely. This is a great entry point into a broad IT role,you will get hands-on experience across end-user support, device management, network monitoring, and security patching, with guidance and mentorship from senior team membe

Key Responsibilities:

Internal IT Systems

• Support the lifecycle of internal IT systems including workstations, peripherals, and shared services.

• Assist with directory services (LDAP) and user account management.

• Help manage software installations, asset tracking, and IT inventory across both offices.

• Provide first-line support to employees, resolving hardware and software issues onsite in Berlin and remotely for Amsterdam.

Datacenter Operations

• Assist with monitoring and maintaining datacenter infrastructure (servers, storage, cabling).

• Support hardware replacements and rack maintenance tasks under guidance.

• Help maintain documentation of datacenter layouts, IP assignments, and change logs.

Endpoint Management & OS Upgrades

• Assist in planning and executing OS upgrade cycles for employee laptops (Windows & macOS).

• Help maintain device images and follow upgrade runbooks.

• Ensure devices meet security baselines and track compliance status.

• Ship and support devices remotely for Amsterdam-based employees.

Network & Wireless Monitoring

• Monitor wired and wireless network health across both offices and escalate anomalies.

• Assist with Wi-Fi administration (access points, SSIDs, guest networks) in Berlin and remotely for Amsterdam.

• Help troubleshoot basic connectivity and wireless coverage issues.

Mobile Device Management (MDM)

• Support day-to-day MDM operations (e.g. Jamf, Intune, or similar) including device enrollment and policy application.

• Assist with application deployment and device offboarding procedures.

Security & Patch Management

• Assist with patch deployment cycles across employee endpoints and internal systems.

• Help monitor security alerts and escalate incidents to senior staff.

• Support enforcement of endpoint security policies (antivirus, disk encryption, screen-lock).

• Help maintain patch status documentation and reports.

Required Qualifications

• 1–2 years of experience in an IT support, helpdesk, or junior sysadmin role (internships and apprenticeships count).

• Basic understanding of Windows and/or macOS administration.

• Familiarity with networking concepts: DNS, DHCP, VLANs, Wi-Fi.

• Eagerness to learn and grow in a fast-paced technical environment.

• Good troubleshooting mindset,methodical, calm under pressure, and willing to dig in.

• Strong communication skills; able to support non-technical users with patience.

• Fluent in English; German is a plus.

Nice to Have

• Any exposure to MDM tools such as Jamf or Microsoft Intune.

• Basic scripting knowledge (Bash, PowerShell, or Python).

• Familiarity with monitoring tools such as Zabbix or Grafana.

• Relevant certifications or coursework: CompTIA A+, Network+, Microsoft fundamentals, or similar.

What We Offer

• Hands-on experience across a broad range of IT disciplines from day one.

• Mentorship from experienced infrastructure and platform engineers.

• Onsite role based in Berlin, with occasional travel to Amsterdam as needed.

• Competitive junior salary, learning budget, and room to grow into a mid or senior role.

• A collaborative, engineering-driven culture where your contributions matter.