(Junior) Product Manager for Digital Customer Experience

Our client is a forward-thinking digital bank on a mission to redefine mobile banking. They provide an exciting opportunity to work in an agile, fast-paced environment and be at the forefront of the rapidly growing FinTech sector.

They are now looking for a (Junior) Product Manager – Digital Customer Experience to join their on-site team in Frankfurt.

Your tasks include:

• You will continuously develop our
  digital customer processes and tools (e.g. CRM systems, back office
  solutions or our chatbot) – with a focus on automation, user-friendliness
  and efficiency
  
• You will identify potential for
  the use of AI and develop innovative use cases together with our
  specialist departments – from ChatGPT applications to process optimization
  
• You will support the
  implementation of new features and products – from requirements definition
  to coordination with IT and stakeholders to go-live
  
• You analyze relevant data, derive
  concrete recommendations for action, and implement targeted measures with
  performance tracking via dashboards and reports
  
• You will actively participate in
  the development and prioritization of the team roadmap and work closely
  with all relevant departments
  

Requirements

• You have successfully completed a
  university degree with a focus on business administration and/or IT
  technology (e.g. business administration, business informatics, economics)
  
• You have already gained practical
  experience in product management or in the digital environment
  
• You work analytically and
  structured, approach challenges in a solution-oriented manner and
  implement tasks decisively
  
• You have a strong hands-on
  mentality and enjoy agile teamwork and collaboration with different
  departments
  
• You have fluent written and
  spoken German skills and can also communicate very well in English
  

Benefits

• Long-term perspective: We are growing continuously and offer our colleagues long-term career prospects
  
• Start-up flair: Security of an established online company with start-up flair – We plan long-term and at the same time you have the opportunity to actively shape the bank
  
• Environment where you will feel comfortable: relaxed working environment, informal culture, regular drinks, cool team events with colleagues
  
• Further training opportunities: A wide range of training courses and specialized personnel development support you on your career path
  
• Extras: Germany ticket, vouchers for numerous company products, free drinks, fresh fruit, and free lunches are a matter of course!
  
• Excellent transport links: Our offices are very central with excellent transport links
  
• Business Bike: Your new bike on lease – with our financial support