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Key Account Manager/ Customer Success Manager Enterprise (m/f/d)

icon building Unternehmen : Eurotriade
icon briefcase Auftragstyp : Vollzeit

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Arbeitsbeschreibung - Key Account Manager/ Customer Success Manager Enterprise (m/f/d)


Join Our Client’s Team as a Customer Success Manager!

At Eurotriade, we are excited to present an exceptional career opportunity with one of our esteemed clients, a leading company dedicated to transforming data protection into a competitive advantage. With their innovative Privacy Solution Platform, they empower businesses across various industries to manage data responsibly. Their mission is to revolutionize data protection, and they are looking for a dynamic Customer Success Manager (m/f/d) to join their team with a focus on enterprise customers.

What You’ll Do:



  • Customer Journey Support: Guide and support existing customers throughout their journey, from onboarding to ongoing operations.

  • Personalized Customer Care: Proactively engage with your regular customer base, addressing their concerns and needs with a personal touch.

  • Training & Expertise: Conduct user training for the software, representing the company as a trusted advisor and subject matter expert.

  • Project Management: Manage customer projects by identifying requirements, creating project plans, and coordinating implementation with the product team.

  • Customer Satisfaction: Continuously seek opportunities to enhance customer satisfaction and implement measures to maintain high service standards.

  • Upselling & Cross-Selling: Identify and act on upselling and cross-selling opportunities through in-depth analysis of customer needs, in collaboration with the sales team.

  • Collaboration: Work closely with product, development, and sales teams to refine and expand the software, incorporating customer feedback.

  • Team Development: Contribute to the growth and improvement of the Customer Success team with your insights and experience.


Requirements

What You Bring:



  • Experience: Proven experience in a similar role, particularly in SaaS solutions or enterprise software.

  • Customer Focus: Strong commitment to customer satisfaction, with excellent problem-solving skills.

  • Communication Skills: Proficient in German and English, with the ability to communicate clearly and effectively.

  • B2B Service Background: Ideally, experience in customer service within the B2B sector.

  • Tech Enthusiasm: Passion for software solutions, digitalization, and legal matters.

  • Adaptability: Even if you don't meet all requirements, a willingness to learn and a proactive attitude are highly valued. Career changers are welcome to apply!






Benefits

Why Join?



  • Impactful Role: Engage in diverse and responsible tasks with ample room for creativity and initiative.

  • Comprehensive Training: Receive thorough onboarding and continuous training to become an expert in your field.

  • Collaborative Environment: Work in a small, international team with flat hierarchies and open communication.

  • Flexible Work Options: Enjoy flexible working hours with the possibility of remote work.

  • Fair Compensation: Benefit from a competitive salary package.

  • Modern Workplace: Operate from state-of-the-art facilities near Berlin Central Station.

  • Team Spirit: Participate in regular team and company events, fostering a vibrant and connected workplace culture.

If you’re ready to take on a challenging and rewarding role, apply now and become part of a forward-thinking company that values innovation and customer success.

To express your interest or learn more, contact us today at Eurotriade. Let's take your career to the next level!







Original job Key Account Manager/ Customer Success Manager Enterprise (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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