L2 Desktop Support Technician

Requirements

• Provide first/second level contact and problem resolution for customer issues.
  


• Work with Third Party Vendors to remediate complex AV issues as needed.
  


• Provide timely communication on issue status and resolution.
  


• Maintain ticket updates for all reported incidents.
  


• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  


• Should have basic knowledge of Mac operating system, to support Apple pc users.
  


• Install, upgrade, support and troubleshoot for printers, computer hardware.
  


• Performs general preventative maintenance tasks on computers, laptops, printers.
  

a)     Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

b)     Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

c)      Proven analytical, troubleshooting and problem-solving skills.

d)     Proven ability to multi-task, effectively determine priorities and meet SLA’s.

e)     Excellent communication relationship-building and internal customer service skills

Benefits

• Be part of a growing global team that values innovation and collaboration.
  


• Work with cutting-edge technologies and projects.
  


• Career growth paths in IT support, network engineering, and beyond.