Lead Pre-Sales Solution Engineer - Central Europe

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, our sales team prides itself on being experts in marketing and product. While most companies hire pre-sales Solutions Architects to give demos, fill out questionnaires, and explain product configurations, that bores us. As a pre-sales Solutions Architect working on the mid-market and enterprise segment, you will be responsible for facilitating deep, long-term relationships with our Prospects, Clients, and Partners to help strengthen our position as the market leader in B2C CRM.

We are opening our Munich office to support our development in Germany - this is a unique opportunity to join the founding team during our international growth phase.

What do we do as Solutions Architects? We work directly with our potential and existing clients to create technical champions and help envision the use and integration of Klaviyo into our clients' and prospects' technology stacks. We dive deep, adopt a consultant-first mindset, and develop solutions that ensure the long-term success of our clients. We use these engagements as an opportunity to learn, prototype, and bring meaningful improvements to the Klaviyo experience. We seek out interesting problems and aim for scalable, reusable solutions.

Here are some examples of what our team has recently built as part of their engagements:

• Writing integration specifications for clients hosting their e-commerce stores on non-standard platforms, to ensure seamless data flow while preserving platform integrity.


• Developing a new integration for Demandware from scratch, demonstrating our ability to expand Klaviyo's partner ecosystem.


• Creating Klaviyo's first public Chrome extension, which allows any marketer or developer to more easily use and audit front-end API calls sent to Klaviyo.

If you are a builder who is passionate about technical success and prototyping new solutions, while influencing strategic sales, this role could be for you. In return, you'll have the opportunity to be part of an extremely high-performing and strategically important team that works at the exciting intersection of engineering, sales, and customer engagement.

How you'll make a difference:

• You will spearhead the technical pre-sales solution campaign with Klaviyo's Mid Market and Enterprise potential clients to help Klaviyo achieve its revenue goals, including:
  
  
  
  • Technical discovery of clients' current architectures, understanding their business and technical challenges and the opportunities available to them
  
  
  • Organizing technical workshops where you will work with developers and business teams to align technical solutions with overall business outcomes
  
  
  • Developing and executing value demonstration plans to achieve technical selection over the competition
  
  
  
  


• You will become a complete expert in the Klaviyo experience, from understanding data pipelines and the codebase of our integrations to understanding the technical trade-offs between different implementations


• Support product alignment in the field by being the voice of our clients' needs and working closely with the Developer Experience team and Product teams to contribute to the Product roadmap


• Be the internal technical reference, training members of the sales team as well as prospects/clients to deliver a consistently positive Klaviyo experience

Who you are:

• 7+ years of experience as a Solutions Architect, solutions engineering, or architecting a software product


• 5+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general-purpose programming language such as Python


• Strong knowledge in several of the following areas and proven ability to quickly learn new domains: marketing automation tools, customer data platforms (CDP), e-commerce systems, mobile applications, analytics, advertising technology, data science


• Proven ability to track and learn from the constantly evolving technical landscape, as well as integrate modern, optimized solutions to bring value to our clients


• Communicative and open, persuasive and honest, able to bring value to prospects at all levels, from director to developer, with the ability to persuade technical stakeholders and explain technical concepts to non-technical stakeholders


• A salesperson at heart, driven by customer results, able to uncover problems, articulate value, and close technical deals in partnership with account managers; familiar with MEDDPICC and other structured qualification and sales methodologies

#LI-Hybrid

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