Level 2 Videoconferencing Engineer

Req ID: 359770\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n\nWe are currently seeking a Level 2 Videoconferencing Engineer to join our team in Munich, Bayern (DE-BY), Germany (DE).\n\nRole Summary\n\nThe Videoconferencing Engineer is responsible for designing, implementing, and supporting videoconferencing solutions using Cisco and Microsoft Teams platforms. This role ensures seamless collaboration experiences, high availability, and secure operation of video and unified communications systems across the enterprise.\n\nKey Roles \u0026 Responsibilities\n\n\"Design, deploy, and maintain Cisco and Microsoft Teams videoconferencing solutions. \nTroubleshoot and resolve technical issues related to video endpoints, conferencing bridges, and integrations. \nManage user provisioning, permissions, and policies for video platforms. \nMonitor system performance, conduct regular health checks, and optimize for reliability and quality. \nCollaborate with internal teams and vendors for escalations, upgrades, and new feature rollouts. \nProvide user training and create documentation for best practices. \nEnsure compliance with security and data protection standards. \nParticipate in incident response and root cause analysis for service-impacting events.\" \n.\n\n \nKnowledge Skills \u0026 Attributes\n\n\"In-depth knowledge of Cisco (Webex, TelePresence, UCCE) and Microsoft Teams video solutions. \nFamiliarity with network protocols (SIP, H.323), SBCs, and cloud video interop. \nStrong troubleshooting and analytical skills. \nExcellent communication and stakeholder management abilities. \nAbility to work under pressure and adapt to changing environments. \n\"\n\n \nAcademic Qualifications \u0026 Certifications\n\n\"Degree or diploma in IT, Networking, or related field.\n\nMicrosoft Teams Administrator Associate or equivalent.\n\nPolycom Certified Videoconferencing Engineer (PCVE) is a plus.\n\nMicrosoft Teams Rooms Technical Solutions \n\nCisco Certified Network Associate (CCNA) Collaboration or higher (preferred)\"\n\n \nRequired Experience\n\n\"3+ years in videoconferencing engineering or unified communications support. \n\"\n\n \nTechnical Expertise\n\n\"Experience with both Cisco and Microsoft Teams environments. \nProven track record in large-scale deployments and troubleshooting.\"\n\nAbout NTT DATA\n\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\u0027s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\u0026D.\n\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\n\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\u0027d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.\n