Managed Services Consultant - CCaaS

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for its own expanding team a Managed Services Consultant - CCaaS to join its managed services project in Germany.

Job Descriptions:

• Managed Services consultant with German language skills B2 or C1
  

• English language fluent skills
  

• 4+ years min. of experience in CCaaS delivery/deployment, Contact Centers or similar industry. 
  

• Cloud Contact Center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, etc 
  

• In-depth hands-on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation. 
  

• Extremely strong communication and presentation skills 
  

• Ability to work independently and as a member of a team 
  

• Demonstrate experience and a passion for the social media or digital technology universe 
  

• Experience managing projects in IT, SaaS, Social, Analytics or Software environment 
  

• Experience working with multi-geo, multicultural delivery teams 
  

• Ability to work effectively under tight deadlines and juggle several assignments simultaneously 
  

• Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred 
  

• Passion for solving client challenges and commitment to client delight 
  

• Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)