Mandatory internship in Customer Experience Management from August 2024

Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Insights & Marketing ActivationGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz AG, StuttgartStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERXJArbeitszeit:Vollzeit Join usAufgaben

Would you like to gain a cross-divisional and international insight into the exciting, worldwide digital marketing activation of a large corporation? Are you interested in marketing/sales processes and data-based standardization and marketing activation? Would you like to contribute to the strategic development of Experience Center and Instant Feedback at Mercedes-Benz and customer orientation is your top priority in your work?

Then the advertised mandatory internship in our team is just right for you!

The Mercedes-Benz Experience Center (MB.EC) aims to deliver a world-class luxury customer experience globally by connecting all marketing departments and functions. This holistic program ensures a unified luxury voice, efficient delivery, capability enhancement, and supports efficiency targets.

The goal of implementing Instant Feedback at touchpoints is to enhance customer experiences through real-time insights, enabling swift adjustments and improvements. By continuously measuring and monitoring touchpoint performance with direct customer feedback, this approach drives ongoing refinement and optimization of interactions, ultimately delivering exceptional customer experiences and supporting business objectives effectively.

You will work in close collaboration between global and regional marketing experts, with the main goal of support the Program Management of the MB.EC and Instant Feedback

From your new role, you can expect:

High involvement and responsibility for preparation and participation in workshops (e.g., topic specific presentations and brainstorming boards)

You will support the implementation of the Program Management of the Experience Center in collaboration with our agency and internal stakeholders

 Independent, content-related collaboration with the defined Swarms/Initiatives

Analysis and creation of report for the steering of the program

Responsible for the instant feedback tool that captures customer responses in real-time to enhance the relevance of customer data

Creation of surveys for every Touchpoints for the Europe and Oversees regions

A great working culture and the atmosphere combined with the advantages of a large international corporation

A flexible and agile working environment in intercultural and interdisciplinary teams

Great freedom of design and short decision-making processes

Qualifikationen

Ideally, you bring the following:

Degree in Business Administration, Economics, Marketing Communication, Business Informatics, Economics, or a comparable course of study

Very good knowledge of English (fluent in spoken and written), knowledge of German and other languages is a big advantage

IT skills: Excellent handling of MS Office (especially Excel and PowerPoint)

Knowledge of project management tools (e.g., Jira, Confluence, Mural) is an advantage

Understanding of the customer insights and data analysis

A high degree of teamwork, initiative and personal responsibility, willingness to work in the context of various business issues

Being self-motivated and organized with a desire to learn and provide your ideas on business process improvements

Personal skills: 

Strong customer centric mindset 

Structured and goal-oriented way of working

Data-driven mindset with a hands-on mentality

A high degree of teamwork, initiative and personal responsibility, willingness to work in the context of various business topics

Flexibility and self-motivation 

Additional information:

Please find the criteria of employment .

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

BenefitsEssens­zulagenMit­arbeiter­handy möglichMit­arbeiter­rabatte möglichMit­arbeiter­beteili­gung möglichMit­arbeiter EventsCoachingFlexible Arbeits­zeit möglichHybrides Arbeiten möglichGesund­heits­maß­nahmenBetrieb­liche Alters­ver­sorgungMobilitäts­angeboteBarriere­frei­heitGute An­bindungPark­platzKinder­betreuungBetriebs­arztKantine, Café

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