MCX Technical Support Engineer

Founded on decades of mission-critical communication expertise, Cybertel Bridge designs and manufactures both MCX server solutions and devices at its own facility in South Korea. The company pioneered SIP-based Push-to-Video services for Korean Air Force as early as 2012 and has since delivered advanced MCX solutions to major national-scale deployments. With full in-house R&D, production and quality control operating under a single management structure, Cybertel ensures flexible decision-making, rapid execution and high-quality delivery.
As all devices are manufactured in a democratic, cybersecurity-conscious nation—South Korea—Cybertel provides assurance of supply-chain integrity for government customers who prioritize trusted manufacturing.

· Proprietary MCX Solution and Platform Maintenance

· Linux Server Administration

· IP Network Analysis and troubleshooting

· Analyze SIP signaling and resolve incidents related to VoIP services.

· System Monitoring and Log Collection and Analysis

· Customer technical support and issues management

· Support system patching, software upgrades, and deployment processes

· Technical collaboration with Development and QA teams

· Fluent in English communication

· Experienced in Linux system operations and incident/fault analysis

· Understanding of IP networking, including TCP/IP, Routing, DNS, VPN and Firewalls

· Understanding of SIP protocols and VoIP technologies.

· Capabilities in log collection, analysis, and technical troubleshooting

· Capabilities in using packet analysis tools such as Wireshark and tcpdump etc

[Preferred Qualifications]

· Holder of a CCNP(Cisco Certified Network Professional) Certification

· Background or experience in IMS, LTE/5G or Telecommunication solutions

· Experience with MCX, IMS, LTE/5G, or relevant telecommunication solutions.

· Experience working in Docker, virtualization, or Cloud environments.

· Ability to utilize Shell or Python

· Understanding of Android-based devices and mobile communication services.

· Prior experience in system maintenance, customer technical support

JCPL1_DE