Medical Referral Management Support

Job Opening

• Title:               Medical Referral Management Support
• Location:        Ramstein AB, Germany
• Start Date:     October 2025
• Job-Type:       Full-Time

Job Overview

This position is to provide clerical/administrative support in clinics, and/or other departments of the military treatment facility (MTF) at Ramstein Air Base. Personnel shall serve as a clinical office manager to perform a variety of receptionist, record keeping, and miscellaneous administrative support work associated with the care and services provided in medical wards, clinics, or other such departments of an MTF.

Qualifications

• High school diploma or General Educational Development (GED) equivalency.
• Current Basic Life Support (BLS) certification
• Type a minimum of 40 WPM
• Ability to speak, read, and write English Level (Level 4 of the NATO BILC Standard)
• Knowledge of medical terminology and patient records and documentation requirements, processes, and procedures.
• Ability to learn the Defense Health Agency Electronic Health Record and other medical-related databases.
• Working knowledge of applicable regulations (e.g. HIPAA, AFIs, MDGIs, etc.).
• Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs. Manage, edit and maintain provider templates via Composite Healthcare Computer System (CHCS) according to provider/leadership specifications.
• Ability to learn the facility’s functions, rules, and procedures sufficient to receive patients/visitors or telephone calls, determine patient eligibility, schedule appointments, relay general instructions to patients, make referrals to other units, and obtain, update, and file needed medical records. You shall learn medical terminology used by the facility. Relay all messages from patients at the front desk to staff via t-cons, secure messaging, or verbal.

Responsibilities include but are not limited to : 

• Provide administrative assistance to enrolled beneficiaries.
• Assist in the communication between beneficiaries, Primary Care Teams, Deployment of Medicine, and Preventative Health cell.
• Check-in patients for appointments.
• Schedule patients for appropriate appointments.
• Accept, route, and file forms/paperwork for patient and PCM correspondence.
• Answer and direct all incoming clinic reception call to the clinic.
• Verify third-party insurance.
• Oversee provider access to care and schedule templates.

Application Process

For more information, go to our website.  Upload your resume directly at https://french-consulting.com/careers.

--

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.