Microsoft Desktop Engineer

Closing Date

The closing date for applications is 11 November.

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

We are looking for an experienced Microsoft Desktop Engineer to join our IT Infrastructure Service team at EUMETSAT. The ideal candidate is a motivated and talented engineer with strong hands-on experience of Microsoft Intune and Windows Autopilot, and a proactive team player. 

Main tasks and responsibilities

• Package, deploy and manage applications and software solutions using Microsoft Intune.


• Configure, provision and maintain Windows desktops and laptops through Intune and Windows Autopilot.


• Manage mobile devices, including enrolment, configuration, compliance and security policies.


• Provide 2nd-line support for Windows endpoints, Microsoft 365 services and end-user applications.


• Work with external service providers and coordinate the resolution of complex incidents, escalating when required.


• Administer operating system and application deployments across desktops, laptops and Cloud PCs.


• Manage Windows updates, patching and compliance using Windows Autopatch.


• Plan and perform operating system upgrades to ensure devices remain secure and fully supported.


• Test, validate and coordinate the deployment of software patches and security updates.


• Maintain software inventories and licence management records.


• Operate, monitor and troubleshoot endpoint security solutions, including:
  
  
  
  • Microsoft Defender
  
  
  • CyberArk Endpoint Privilege Manager (EPM)
  
  
  
  


• Contribute to service improvements, automation initiatives and the maintenance of technical documentation and operational procedures.

Required skills and experience

• Application packaging, distribution and troubleshooting using Intune.


• Desktop OS configuration and deployment using Intune and Autopilot.


• Mobile device management using Intune.


• 2nd-level OS and end-user application support in a large organisation.


• Active Directory and Microsoft Entra ID user and licence administration.

Desired skills and experience

• Jira for user incident support and reporting.


• Confluence for documentation and reporting.


• Windows 365 Cloud PC deployment and management.


• Batch and PowerShell scripting.


• Configuration and management of Conditional Access policies in Microsoft Entra ID.

Package Description

• Relocation allowance (flight to Germany, airport transport, one month paid accommodation).


• Hybrid working model for flexibility. 


• 30% discount on the Deutschland ticket for easy travel.


• Subsidised Wellpass – access to 12,500+ fitness and wellness options across Germany.


• Pension and health schemes.


• Corporate Benefits discounts


• 30 days of holiday for balance and exploration.