Ocean Freight Operations Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Ocean Freight Operations Coordinator is responsible for supporting day-to-day ocean freight operations across import and domestic transport activities. This role ensures accurate documentation, timely cargo movement, and effective coordination with internal and external stakeholders to maintain service standards and operational efficiency.

Overall task is the processing of transport orders - LCL/FCL - for Ocean Freight Import, in detail:

• Managing customer, supplier, and partner records in the freight forwarding system
• Verifying the completeness and consistency of orders (Incoterms, mode of transport, purchasing and sales terms, special conditions, etc.)
• Acceptance and order entry for shipments within a specified framework
• Communication and coordination with all internal and external stakeholders
• Handling of documentation, information management, and exchange of relevant data with customers, suppliers, and partners
• Customs clearance – import
• Transport handling in accordance with the order – pre-transport, main leg, and post-transport
• Accounting processing regarding cost and benefit management in the TMS
• Handling of invoice disputes
• Recording of deviations (non-conformities)
• Preparation of damage claims and handover to the relevant internal and external departments

Previous Work Experience & Qualifications

• Apprenticeship as a Freight Forwarding and Logistics Services Clerk / 3-4 years’ experience in ocean freight or logistics operations
• German language skills: at least C1 level
• Foreign language: English is required (written and spoken proficiency at the “very good to good” level) 
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Team-oriented with a proactive and customer-focused approach.
• Willingness to learn and take on varied operational tasks.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in the European Union and be prepared to participate in pre-employment checks