Office Manager & CC Support

About the role

We are seeking a proactive and detail-oriented Office Manager and Customer Care Support professional to join our team in Dreieich, Germany. In this role, you will ensure the smooth day-to-day operation of the office, provide administrative support to local teams, and manage customer invoicing and accounts receivable activities.

You will act as a key point of contact for local administrative matters while ensuring accurate invoicing, payment tracking, and timely collection of outstanding balances.

Main duties and responsibilities

• Manage all office administration activities for the Dreieich office.
• Provide administrative support to local teams and assist with local and global initiatives.
• Coordinate company vehicle and mobile phone administration.
• Act as the main point of contact for local administrative matters, supporting both corporate and EMEA management.
• Respond to customer inquiries and requests related to invoices and payments.
• Issue customer invoices in a timely and accurate manner.
• Monitor and reconcile accounts receivable balances.
• Follow up on overdue payments and coordinate collection activities.
• Prepare payment reminders and dunning notices.
• Collaborate with Sales and Service teams to resolve billing discrepancies and disputes.
• Maintain accurate customer account records and prepare periodic AR reports.

Requirements

• Fluent in German and English (mandatory).
• Minimum 3 years of experience in office administration, finance administration, accounts receivable or a similar role.
• Strong organizational skills and attention to detail.
• Reliable, proactive and able to manage multiple priorities.
• Excellent interpersonal and communication skills.
• Strong team player with a collaborative approach.
• Customer-oriented mindset with a professional and service-focused attitude.
• Proficiency with Microsoft Office applications.