Workster is partnering with a leading provider in the logistics and e-mobility sector to recruit an Operations Customer & Logistics Coordinator for an on-site role in Düsseldorf, Germany.
In this position, you will support end-to-end logistics operations with a strong focus on customer service, local fleet and charging coordination, and efficient handling of inbound/outbound flows. You will act as a primary operational contact for customers, drivers, and internal teams, ensuring timely resolutions and continuous process improvements. This is an on-site role based in Düsseldorf, operating within a fast-paced, service-oriented environment aligned to sustainability and e-mobility goals.
Serve as the main point of contact for customer enquiries related to deliveries, returns, charging services, and fleet availability via phone, email, and ticketing systems
Coordinate logistics activities including scheduling of pickups and deliveries, route optimisation support, and real-time exception handling to meet SLAs
Manage relationships with carriers, drivers, third-party service providers and internal operations teams to ensure reliable service delivery
Support the local e-mobility programme by scheduling and tracking charging infrastructure use, liaising with charging station operators, and monitoring vehicle charge levels
Process and track shipments, returns, and inventory movements in the warehouse management system, maintaining accurate records and documentation
Monitor KPIs and produce regular operational reports, highlighting trends, incidents and opportunities for efficiency gains
Investigate and resolve customer incidents and claims, escalating complex cases to specialist teams as required and ensuring timely communication with stakeholders
Contribute to continuous improvement initiatives by identifying process gaps, proposing solutions and supporting implementation of new workflows and tools
Support training and onboarding of new operations staff and maintain up-to-date local SOPs, FAQs and knowledge base articles
Fluent in German and strong English language skills (written and spoken)
Bachelor’s degree or equivalent experience in Logistics, Supply Chain, Business Administration or a related discipline
2+ years’ experience in logistics operations, customer service in a supply chain environment, or e-mobility/fleet operations
Practical knowledge of transport planning, carrier management and warehouse processes; experience with WMS/TMS or similar systems is desirable
Understanding of e-mobility concepts (EV charging logistics, fleet charging planning) or demonstrable interest in sustainable transport solutions
Strong customer-focus, excellent communication and problem-solving skills with attention to detail
Ability to manage competing priorities, work under pressure and coordinate across multiple stakeholders
IT literate with experience using CRM/ticketing systems, Microsoft Office (Excel) and the ability to learn new operational platforms quickly
Right to work and willingness to be based on-site in Düsseldorf
Full-time on-site position in Düsseldorf with a dynamic role at the intersection of logistics and e-mobility
Competitive salary aligned with experience and local market rates
Structured onboarding, hands-on training and ongoing professional development opportunities
Collaborative, supportive team environment with exposure to sustainability-focused operations
Opportunity to shape local operational processes and contribute to service improvements across logistics and fleet functions
Employee benefits in line with local policies and company programmes
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