Operations Engineer Robotics

Every site we go into is different: other floors, other
racks, other people. Our robots have to work there from day one and keep
working on day 400. Making that happen is your job.

You're the person between NODE.OS and the customer's
floor. You enable mobile robots with NODE.OS, get them localizing and
navigating in a real facility, and hand them over to a customer technical team
that can run them without calling us every morning.

When something breaks, you find out whether it's the
robot, the building, the network or our software, and you make sure it doesn't
break the same way twice.

You work in the office, on customer and on end-user
sites. You don't just report what you find there, you also fix it in the
software. An engineering role with real customer contact, not a support desk,
and up to 30% of your time on customer sites.

• Bring new robots and sites online

Integration, sensor calibration, NODE.OS configuration,
acceptance testing against performance and safety requirements.

• Software development

Design, develop and maintain the software that runs our
robots, and turn what you learn on site into fixes in NODE.OS.

• Train customer teams

On diagnostics, failure recovery and preventive
maintenance, so they can run the fleet on their own.

• Documentation and feedback to R&D

Integration playbooks and troubleshooting guides for
the field, structured input for R&D on architecture, hardware and
algorithms.

• Fix the cause

Decide whether a parameter change is enough or the
problem needs a proper fix, and then develop it.

• Keep the customer informed

Decide what the customer needs to know
and communicate it clearly.

Must-have

• 2+ yrs in mobile robotics, industrial automation or similar, in a technical role with real customer contact
• Hands-on experience commissioning systems at customer sites
• ROS/ROS2, Linux, Bash and Python
• C++17 or higher
• Experience in bringing mobile robots to life
• Fluent English and good German (B2 or above)

• Safety concepts for mobile robots, e.g. ISO 3691-4
• Driving licence class B
• Intralogistics or warehouse deployments, VDA5050

The other half

You'll often be the first person a
customer talks to when something goes wrong, so experience here matters:

• You've handled difficult customer situations and agreed on concrete next steps
• You can explain technical problems to people without a technical background

Not for you if…

…you're straight out of studies or
prefer to work only from a desk. No hard feelings, this role needs field
experience.

Those are the basics. Equally important is what you
bring as a person:

• Keen to work closely with the people around you? We got you.
• Would you rather ask now than do it twice? Yes please.
• Being the first contact when a customer's fleet has a problem? We see you.
• Comfortable saying "not ready yet" to someone who wants a yes? That's the job.

Day four of commissioning a new site. Acceptance test
is on Friday. Two of six robots keep losing localization near the loading
docks, on and off. The other four are fine. It's 2 pm, and at 6 pm the
customer's project lead wants a clear answer: is Friday on or not?

What do you check in the next four hours, what exactly
do you tell her at 6, and what would you change in our software so the next
site doesn't run into the same thing?

Half a page. Bullets fine. No right answer, we want the
reasoning.

Send it instead of a cover letter. A good answer gets
you a conversation, fast.

• Your rhythm matters most, which is why we don't do such a thing as core hours
• Hybrid work environment
• Deutschland-Ticket, subsidised
• Urban Sports Club, subsidised
• Learning budget a year, spend it on whatever moves you
• Corporate Benefits for exclusive discounts
• …and of course snacks and drinks in the office