Operations Lead Onsite Support - Airbus (m/w/d)

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At Collins Aerospace, we work side by side with our customers to solve the toughest challenges in the aviation industry, driven every day by our ambition to redefine aerospace. We combine world-class expertise with a broad portfolio and an unmatched commitment to our customers. At our core, high-level engineering excellence meets outstanding quality.

To ensure our production capabilities, drive continuous improvement, and shape the future of manufacturing, we are looking for you as…

OSS Operations Lead, Airbus (m/w/d)

Reporting to: Manager, Collins Aerospace Interiors OSS, Hamburg

Location: Hamburg, Onsite

This position initially runs as an 18-month contract

Summary 

Management of a team and individual contributors to ensure OSS (onsite support) performance in line with customer milestones and in alignment with Airbus and Collins practices and procedures.

Key Responsibilities

• Manage operational reactivity in line with Collins contractual obligations while driving continuous improvement
• Forecast, plan, and manage resources to ensure sufficient capacity and efficiency for current and upcoming aircraft programs
• Prepare for and attend Airbus control room meetings; coordinate with other OSS functions as required
• Engage with internal and external stakeholders, managing escalations and providing feedback to leadership
• Ensure compliance with MRB processes
• Lead and drive efficient performance of a team of Station Coordinators and Technicians at the Airbus FAL Hamburg in alignment with RTX Leadership Behaviors

People Management:

• Set clear expectations and manage performance and behavior in line with RTX policies and local requirements
• Maintain regular communication with direct reports (coaching, 1:1s, skip-level meetings)
• Ensure accurate time and attendance tracking
• Escalate people, performance, training, and behavioral issues as appropriate
• Redeployment of staff to other priorities to support daily execution as required by business demands.
• Ensuring team adherence to all company and local security, health, and safety policies.
• Ensuring the workmanship, processes and methods executed by the team meet quality standards, conform to definition, and meet customer expectations.
• Ensure all necessary documentation is correct and completed for work carried out by the teams.
• Accountable for ensuring consistent and accurate maintenance of the Collins database
• Ensuring staff skill matrices are up to date, all mandatory training requirements are met, and any gaps are reported accordingly

REQUIREMENTS

• Very high level of autonomy, accountability, and quality awareness
• Strong team spirit and resilience
• University degree in a technical field plus 3 years of experience, or equivalent combination of education and/or experience
• Experienced in effective and positive people management
• Experience working with Engineering drawings
• IT literate – basic understanding of Microsoft Office software (Word, Excel, PowerPoint)
• Up to 15% of international travel required
• Fluency in English and German (C1+)
• Effective verbal and written communication at all levels of organization
• Valid driver’s license (Class B)

PREFERRED QUALIFICATIONS

• Familiarity accessing and using engineering information from Collins Interiors system (Teamcenter).
• Knowledge of MRP systems (SAP preferable)
• Completion of industry recognized Health & Safety courses
• Knowledge of Airbus processes and systems

What we offer:

• An international company with extensive expertise in the aviation industry
• A unique and highly committed team
• Attractive compensation with above-average allowances for weekends and public holidays
• Holiday and Christmas bonus
• 30 days of annual leave
• Company-sponsored medical care
• Company pension scheme
• Access to chiropractic services
• Bike leasing program (JobRad)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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