Product Design Lead (m/w/d)

We’re looking for a CX Lead / Product Design Lead with strong experience in large, complex client environments. This role combines strategic experience design, product ownership and design leadership.

The role acts as the experience owner on projects — accountable for the quality and coherence of digital products across markets. You’ll lead experience and design decisions end-to-end, from research and concept through design, content and delivery, working closely with project management and technology partners.

This role is rooted in design craft, with the seniority to advise clients on strategic CX and product decisions and to lead multidisciplinary teams.

What we’re looking for

• 8–10+ years experience in digital strategy, product or experience design, ideally in an agency or consultancy working with large clients

• Proven experience leading digital products or platforms end-to-end from a design and experience perspective
• Strong background in strategic UX and experience design, combined with hands-on design leadership

• Experience working with large design systems spanning multiple markets, brands or business units

• Solid understanding of accessibility principles and standards (e.g. WCAG) and how to apply them pragmatically in real projects

• Good understanding of enterprise CMS and platform environments (e.g. Sitecore, AEM) from an experience and content perspective

• Deep knowledge of UX research methods, design frameworks and structured problem-solving approaches

• Experience planning and interpreting user research, testing and validation 

• Ability to translate complex insights into clear experience direction and concrete design decisions

• Confident collaborator with technology teams, without needing to own technical solutioning

• Experience leading and mentoring designers and setting quality standards

• Clear, confident communicator with senior client stakeholders

• Fluent in German and English