Product Lead for Merchant Onboarding (m/f/d)

As Product Lead for Merchant Onboarding (m/f/d) at Ratepay you´ll lead the end-to-end merchant onboarding experience, from sign-up to platform integration. You design the strategy and user journey while orchestrating cross-team collaboration to deliver a seamless process that drives merchant satisfaction and accelerates time-to-value.

Key Responsibilities:

Product Strategy:

• Create the product strategy for merchant onboarding that aligns with business goals and customer needs.
• Develop a roadmap to reduce friction, increase activation rates, and streamline onboarding through automation.

Technical Product Development:

• Guide engineering teams in designing backend systems and integrations for seamless onboarding.
• Build scalable solutions for merchant data collection, verification, and system integration.
• Create efficient, user-friendly, and compliant onboarding flows.
• Implement self-service features to minimize manual effort.

Cross-functional Leadership:

• Partner with commercial teams and technical integration managers to identify merchant pain points and requirements.
• Coordinate with sales and marketing teams to build intuitive experiences.
• Align with compliance and legal teams to meet regulatory requirements.
• Drive analytics initiatives to track metrics and uncover actionable insights.

Customer-centric Focus:

• Execute user research to improve the onboarding experience continuously.
• Create comprehensive resources including tutorials, guides, and FAQs.
• Track key metrics and implement data-driven improvements.

• Bring 5+ years of product management experience, focusing on onboarding and user activation (B2B preferred)
• Demonstrate strong understanding of merchant onboarding processes
• Show technical aptitude with backend systems, APIs, and integrations, experience with SalesForce is a plus but not a must have.
• Present proven success delivering complex, customer-centric products
• Possess excellent stakeholder management and communication skills
• Display proficiency with data analytics tools like Tableau
• Maintain knowledge of compliance requirements (KYC, AML)
• Exhibit strong problem-solving skills and passion for customer experience

We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious views, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality. With over 250 employees and 40 different nationalities, we take our values seriously. These include; ownership, growth, integrity, collaboration, customer centricity and inclusion.