Product Success Manager (m/w/d)

Did you ever wonder how fashion retailers get the clothes they sell at their store? And how they make sure they always have clothes in stock for us to buy? Ever had a look at a retailer's website or shop and wondered where they get the nice pictures of and texts about the products from? Well, welcome to the world of Fashion Cloud and wholesale. We have the mission to digitalize exactly these processes with the software we build and the community we build up, of course as customer-friendly as possible. Want to change the way the fashion industry works with us to the better?

At Fashion Cloud, we are on a mission to rethink how brands and retailers work together through innovative software solutions to reshape the replenishment business. We envision a smart replenishment future characterised by data-driven insights and decisions, efficiency and a seamless user experience.

As a Product Success Manager (m/f/d), you will be the driving force behind the success of Smart Replenishment software solutions.

What you can expect

• Customer Onboarding & Adaption

  • Guide brands and retailers effectively using Smart Replenishment, B2B Ordering, and Insights tools, ensuring a smooth onboarding process and long-term success.

• Customer Engagement & Training:

  • Educate users through training sessions, tutorials, and best practices, making sure they fully leverage the product's capabilities.

• Strategic Account Management:

  • Build strong relationships with our customers, proactively ensuring their success and identifying opportunities for further engagement.

• Product Feedback & Improvement:

  • Act as the voice of the customer—gather insights, identify pain points, and collaborate with product and development teams to enhance our solutions.

• Problem-Solving & Support Escalation:

  • Let's get technical! You will familiarize yourself with data flows, processes, and troubleshooting, as you will be the point of contact when there are issues with the data we receive and deliver. Work closely with customer support and technical teams to resolve issues quickly and effectively.

Customer Onboarding & Adaption

• Guide brands and retailers effectively using Smart Replenishment, B2B Ordering, and Insights tools, ensuring a smooth onboarding process and long-term success.

Guide brands and retailers effectively using Smart Replenishment, B2B Ordering, and Insights tools, ensuring a smooth onboarding process and long-term success.

Customer Engagement & Training:

• Educate users through training sessions, tutorials, and best practices, making sure they fully leverage the product's capabilities.

Educate users through training sessions, tutorials, and best practices, making sure they fully leverage the product's capabilities.

Strategic Account Management:

• Build strong relationships with our customers, proactively ensuring their success and identifying opportunities for further engagement.

Build strong relationships with our customers, proactively ensuring their success and identifying opportunities for further engagement.

Product Feedback & Improvement:

• Act as the voice of the customer—gather insights, identify pain points, and collaborate with product and development teams to enhance our solutions.

Act as the voice of the customer—gather insights, identify pain points, and collaborate with product and development teams to enhance our solutions.

Problem-Solving & Support Escalation:

• Let's get technical! You will familiarize yourself with data flows, processes, and troubleshooting, as you will be the point of contact when there are issues with the data we receive and deliver. Work closely with customer support and technical teams to resolve issues quickly and effectively.

Let's get technical! You will familiarize yourself with data flows, processes, and troubleshooting, as you will be the point of contact when there are issues with the data we receive and deliver. Work closely with customer support and technical teams to resolve issues quickly and effectively.