Quality Auditor (Swahili)

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Swahili speaking Quality Auditor to join their team in Essen.

Role: Quality Auditor

Location: Essen, Germany

Work model: on-site

Employment type: full-time. 

DUTIES AND RESPONSIBILITIES:

• Perform regular quality audits to evaluate workflows and identify areas for improvement in quality assurance practices.


• Recommend strategies to enhance overall quality and compliance across projects.


• Support team leads in analyzing root causes of performance dips at both individual and project levels, and escalate real-time issues when necessary.


• Conduct ongoing performance assessments to identify trends and implement targeted improvement initiatives.


• Prepare reports and provide actionable insights and recommendations to relevant stakeholders.


• Collaborate with training teams to design and deliver training programs based on identified knowledge or performance gaps.


• Liaise with client stakeholders for clarification on project requirements or guidelines and share relevant updates with internal teams.


• Foster knowledge sharing and consistency by communicating best practices across teams and projects.


• Exhibit professionalism and confidence in all interactions, with the ability to work independently and with minimal supervision.

REQUIREMENTS

• Native or fluent in Swahili (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2 level)


• Interest or familiarity with artificial intelligence concepts and technologies.


• Strong analytical skills and a keen eye for detail.


• Structured and solution-oriented approach to problem-solving.


• Effective communication skills, including the ability to engage with team members, leadership, and clients.


• Excellent time management and organizational skills.


• Ability to comprehend and apply complex guidelines with consistency and accuracy.


• Strong collaboration skills for working with cross-functional teams and external partners.


• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and Google Workspace tools.


• Experience using quality assurance tools such as checklists, questionnaires, and root cause analysis (RCA) frameworks.


• Ability to prioritize issues based on their impact on quality, performance, and compliance.


• Experience in data analysis to inform decisions and drive improvements.

OFFER

• Relocation assistance is available


• Welcome sign on bonus 


• A positive and inclusive international work environment.


• A fun and relaxing office with PlayStation, table tennis, and more.


• Comfortable break areas with activities like yoga or guided meditation to promote well-being.


• Great office perks, including regular fruit deliveries, free drinks, and a focus on healthy living.


• Be part of a dynamic, multicultural team with a flat organizational structure and a casual, first-name basis culture.


• Opportunities for career growth in a fast-growing global company


• And many others!!!