R&D Service Engineer (m/f/d)

We’re seeking an experienced Service Engineer (m/f/d) in Ulm, who will serve as the technical point of contact for supporting Field Service Engineers with complex troubleshooting, technical issue resolution, and product expertise. This role is based in our Ulm office and involves working closely with the R&D team to enhance product reliability, develop training programs, and refine service processes. Main responsibilities: 

• Troubleshoot technical problems in software, fluidics, mechanical and electrical components
• Provide expert-level technical support to Field Service Engineers, assisting with complex troubleshooting, diagnosis, and resolution of technical issues.
• Perform in-house service on our polarizers
• Analyze technical errors and develop solutions to enhance product reliability.
• Analyze recurring technical issues, identify root causes, and develop effective solutions to enhance service efficiency, product reliability, and long-term performance.

• Assist in creating and maintaining technical documentation, troubleshooting guides, and manuals.
• Conduct training programs for new and existing Field Service Engineers, ensuring up-to-date product knowledge and technical proficiency.
• Provide training on new product features, software updates, and maintenance best practices.

• Collaborate with the R&D team to perform in-house equipment upgrades, configurations, and testing according to company standards.
• Provide feedback from service cases, supporting product development and continuous improvement initiatives.
• Test and evaluate new product features. and develop service protocols for upgrading deployed polarizers. 

• Monitor and analyze recurring technical issues to recommend improvements in product design and service strategies.
• Support inventory management of spare parts, ensuring availability for efficient service operations.

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, fluidic control and industrial automation.
• Experience in providing technical training.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel to support Field Service activities , both domestically and internationally, less than 10% 
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.

• Competitive compensation, including base salary and stock options (virtual shares)
• Onsite work (Ulm) in a modern office/lab environment 
• Relocation support
• Annual health budget (Allianz bKV)
• 30 vacation days
• Flexible working hours 
• Key role in a highly advanced and fast-growing startup company
• Ample opportunity for personal initiatives, openness to new ideas, and room for considerable personal impact
• Impactful product promoting better understanding and treatment of disease
• International and dynamic team, comprising over 20 different nationalities
• EGYM Wellpass membership
• Permanent employment contract, providing stability and long-term career growth opportunities
• Enjoyable work atmosphere with an open-door and open communication mentality