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Are you a passionate, customer-focused individual who values independence and thrives in fast-paced settings, yet can smoothly transition into repetitive, detail-oriented tasks? If this sounds like you, keep reading!We're offering a full-time position at CIC for someone with experience in reception, concierge, or front desk roles, ideally in a dynamic environment. We need someone who can consistently make a fantastic first impression on our numerous guests and clients.
ABOUT CIC & CIC BERLIN
CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting. CIC is preparing to open our newest location in Berlin in April 2024. The location will become the third CIC Innovation Campus in Europe, serving as a strategic addition to our campuses in Warsaw and Rotterdam, and an integral part of our global expansion plan. The campus spans 13.000 square meters and features a combination of large, medium and small private offices and shared workspace, event space, and a range of shared amenities. CIC intends to build on the location’s deep commitment to innovation and bring our distinct approach to enabling startups, scale-ups, corporations and public entities to thrive.
YOUR DAY-TO-DAY WORK
This position will be the first face and first impression for CIC’s many clients, guests, and vendors. You will join our Community Team to satisfy the day-to-day needs of our clients. Some work will be independent while other work will require collaboration with other members of the CIC staff.
Potential responsibilities will include:
• Managing the front desk experience to provide exceptional service, including welcoming guests, facilitating their transition to their host, and offering comprehensive support to new clients at CIC, such as key distribution, photo taking, and answering queries.
• Interacting with guests and clients in a courteous and professional manner, both in-person and via electronic communication, while maintaining a pleasant demeanor, even in challenging situations.
• Collaborating with and training other team members, ensuring seamless day-to-day management and handling a variety of client requests, from office rearrangements to international shipping inquiries.
• Overseeing the handling and organization of mail and packages for clients.
• Supporting team members with a range of operational tasks across the Community Team as required.
• This role has been created with the intention of fostering greater collaboration between the Reception and Community Team (CT). You’ll be part of a flexible and cross-functional environment, where Reception Coordinators may rotate into CT responsibilities and act as backups during times of short staffing and vice versa. This setup encourages shared knowledge, professional development, and strong team cohesion across both functions
ABOUT YOU
As a Reception Coordinator you are an engaging, service-minded individual, reliable and capable of working independently. You're personable, calm in hectic environments, detail-oriented, and have strong time management skills. As a proactive team player, you excel in fostering positive relationships with clients, colleagues, and vendors, treat everyone equally, and bring fresh ideas and excellent communication skills to all aspects of your work.
YOU HAVE
• Minimum of 1 year of professional experience.
• Availability to work from the office every day.
• Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.
• Fluency in English.
• Proficiency in German which is optional, but will be seen as an advantage.
OUR OFFER
• Employment contract.
• Compensation aligned with professional experience.
• Commuting / Transportation Allowance.
• Gym subscription (Urban Sport)
• Allocated budget for training (customized to specific requirements of the role and organization's objectives).
Please submit your application in English and add a GDPR clause given below. Thank you!
"I hereby give my consent for the processing of my personal data included in this resume for the purpose of the recruitment process, in line with GDPR requirements. I understand that my information will be used exclusively for recruitment and kept secure. I also acknowledge my right to access, correct, or delete my data by contacting the designated data protection officer, and that my data will be retained as necessary for the recruitment process."
CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.
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