Refund Assistant

Responsibilities

• Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines.

• Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for tax refunds.

• Using necessary internal user software for communication and refunding the payment amount, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual (technical user manual REX) and MS Office.

• Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines 2

• Fraud prevention and security measures in cooperation with the responsible Refund Manager / Airport Manager. Compliance with anti-fraud guidelines.

• Preparation of the corresponding daily closings and daily statements

• Cash register entries and management / proactive monitoring of cash balances at your own counters

• Supporting the supervisor/airport manager in the ‘recovery or prevention of payment errors’ known as the ‘Recovery Project’

• Professional interaction with customers Main KPI’s

• Refund mistake ratio

• Numbers of Transactions Competencies & Skills

• Reliable and trustworthy handling of cash amounts

• Fluent in German and English; additional languages are an advantage

• Positive attitude towards colleagues and a good team player

• Customer facing

• Solution-oriented work approach

• Experience in using Microsoft Office programs

• Stress resistance Qualifications and education requirements

• Preferably 1-2 years of professional experience in customer service