Academic success manager

About Masterschool

For some people, education is a job. For us, it’s our obsession. Masterschool is on a mission to build the world’s largest school by providing everyone the opportunity to create a rewarding career. We’re a global network of success-based schools led by industry leaders. Our immersive online training programs provide you the skills and training to build a career in tech. Masterschool programs consist of mentorship, professional guidance, and a robust industry network. We’ve raised a $100M seed round from leading venture funds and we’re just getting started.

About the Role

We are seeking a dedicated and empathetic Academic Success Manager to take complete ownership of the student journey in one of three domains: Software Engineering, Data Analytics, or Cybersecurity/IT. In this role, you will be the primary point of contact for a group of students, ensuring they remain on track, engaged, successful and happy throughout the program. By providing personalized support, guidance, and interventions when necessary, you will play a key role in helping students achieve their academic and career goals.

Key Responsibilities

• Student Journey Ownership: Take full responsibility for the success of a group of students, guiding them through their entire program experience and ensuring they are fully prepared for their future careers.
• Account Management: Serve as the primary point of contact for your assigned students, addressing any issues or concerns they encounter throughout the program.
• 1:1 Student Meetings: Conduct weekly one-on-one check-ins with students (via Zoom) to monitor their progress, offer support, and provide feedback on their performance.
• Progress Monitoring: Track and evaluate student academic achievements and milestones, with a focus on ensuring they are on track to become career-ready.
• Retention & Satisfaction: Monitor student retention and satisfaction levels throughout the program, identifying any potential risks and working to improve the overall student experience.
• Intervention Support: Provide timely interventions in cases where students experience academic challenges, loss of progress, or difficulties completing the program.
• Success Strategy: Collaborate with the Academic and Support teams to ensure every student has the support they need to succeed, from mock interviews to job search preparation.

Qualifications

Must-haves:

• Strong interpersonal and communication skills, with the ability to build trust and rapport with students.
• Excellent organizational skills, with the ability to monitor and track the progress of multiple students simultaneously.
• Demonstrated ability to provide guidance and interventions to help students overcome academic or personal obstacles, or in working in a customer/people-facing role.
• A passion for education and student success, with a deep commitment to helping students achieve their goals.
• High-level German and excellent English language skills.
• Full-time on-site work from the office in Berlin

Nice-to-haves:

• Proven experience in academic advising, student success, or a similar account management role, preferably in an educational or training environment.
• Basic domain knowledge in Software Engineering, Data Analytics, or Cybersecurity/IT, with the ability to understand and guide students through their academic journey in the relevant field.