Account Manager

Temu, the fastest-growing e-commerce platform in the world, is expanding strategically our local presence in Germany. We're actively looking for our core Mandrin-Speaking Account Manager to drive local E-Commerce merchant management and contribute to the commercial ecosystem in Germany.

Responsibilities

1. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams.

2. Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.

3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.

4. Analyze seller pain points and feedback to propose platform or workflow optimizations.

5. Conduct training sessions to provide information support for sellers on best practices for account health and growth.

6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Required Skills

1. 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.

2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.

3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).

4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.

5. Fluent in German and business level mandarin speaking is preferred.

What We Offer

• Fully remote working arrangement within Germany.
• 28 days of annual leave.
• The opportunity to join one of the world's leading and fastest-growing e-commerce platforms.
• High-impact work with substantial autonomy and responsibility.
• An international and entrepreneurial working environment.
• Excellent career growth opportunities as part of a rapidly scaling business.
• Competitive compensation package.

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