Client Success Manager (Full-Time)

honeysales was founded in 2021 in Berlin by three business and technology enthusiasts. We are a B2B SaaS solution dedicated to transforming the sales landscape by providing real-time, AI-driven insights that empower sales teams to sell smarter, not harder.

We envision a business world where the salesforce focuses on what’s most important - having meaningful interactions with customers. Our platform enables sellers to engage with prospects at the right time, with the right message, ensuring that every interaction is relevant and impactful. By harnessing the power of data intelligence, we take the guesswork out of prospecting, allowing sales teams to prioritize leads based on real-time signals and intent data.

In 2023, we kicked off our journey with a successful funding round of €2.5 million, enabling us to enhance our offerings and expand our reach. Our dynamic team of over 35 dedicated individuals is based in the vibrant Kreuzberg district of Berlin, where we collaborate in a creative office space near Kottbusser Tor. Our diverse backgrounds combine extensive experience in B2B sales with engineering and product expertise from top technology scale-ups in the FinTech and data application sectors.

Our experienced leadership team has gained experience in top enterprises (e.g., Google, eBay, Contentful, SAP, Rocket Internet, Malt, etc.).

Client Relationship Management: Act as the primary point of contact and trusted advisor for clients, cultivating strong, productive, and meaningful relationships.

Renewals & Retention: Own renewal, retention, and net retention targets for your accounts, ensuring that clients remain satisfied and engaged with honeysales’ offerings.

Strategic Success Planning: Develop and implement Success Plans aligned with client goals, driving feature adoption, usage, and value.

Customer Advocacy: Promote client advocacy by building a deep understanding of their objectives, challenges, and feedback. Actively represent the client’s voice within honeysales, partnering with product teams to guide ongoing product improvements.

Data-Driven Analysis: Regularly monitor and analyze client usage patterns to identify potential risks and opportunities, taking proactive steps to address issues and drive value.

Client Education: Offer ongoing support and education, highlighting new or underutilized honeysales features that could benefit the client’s success and represent potential upsell opportunities.

Collaborative Support: Coordinate with various teams, including Technical Support, Product, and Account Executives, to ensure a seamless and cohesive client experience.

Client Engagement: Schedule regular check-ins, Executive Business Reviews, and other touchpoints to maintain strong, transparent communication and alignment with client goals.

Curious & passionate about Sales Tech: You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes.

Client-Focused & Solution-Oriented: You are passionate about helping clients succeed and take pride in delivering tangible results.

Excellent Communicator: Your communication skills, both written and verbal, are top-notch, and you excel at conveying complex ideas in an approachable way.

Team Player: Known for your ability to collaborate across teams, you prioritize shared success and contribute positively to team dynamics.

Curious & Analytical: With a keen interest in learning and growth, you enjoy leveraging data insights to inform strategic decisions.

Experience: You have 2-4 years of relevant experience in Customer Success, Onboarding, Account Management, or similar roles, with expertise in SaaS, Sales Automation, or Customer Analytics being a strong plus.

• Flat hierarchies, a driven international, diverse, and open-minded team - fun to work and collaborate with.  
• A transparent feedback culture.  
• Plenty of room to contribute your ideas and successfully participate in our growth.  
• 30 days of annual vacation, plus an attractive annual salary. 
• 3 days in the office – 2 days of remote work policy, plus 10 days per year during which you can work remotely flexibly.
• Open, modern office in Kreuzberg with a table tennis table in the office.  
• Regular happenings like summer and Christmas parties, team events, and after-work events.  
• Mobility benefits in Germany through Navit - Germany ticket, bike leasing, car subscriptions, and mobility budgets.

1. Recruiting screening video call with our Talent Manager (30 minutes)
2. Interview with the Hiring Manager (30–45 minutes)
3. On-site interview and case study with our Hiring Team in Berlin (approximately 60–90 minutes).
4. Meet the team  
5. Reference checks  
6. Offer phase  

We're a young startup seeking passionate individuals. To keep our hiring efficient, please apply for only one position that suits your skills. If you're a great fit, we’ll discuss other opportunities with you.