Contract Customer Support and Marketing Specialist for Japan (m/f/d)

… to join our awesome international team on a freelance/contractor basis. We’re based in Bremen, Germany, but you can work from anywhere in the world — as long as you’re deeply familiar with Japanese culture, language, and market trends. Our work culture maximizes trust, flexibility, and ownership, and we’re excited to welcome a new team member who will help us connect more deeply with our Japanese user base. (

You’ll play a key role in providing top-notch customer support to our Japanese-speaking users and contribute to marketing, localization, and creative content production.

Your Tasks

• Delivering friendly and effective customer support to our Japanese-speaking users via email and other platforms

• Translating and localizing support articles, marketing content, newsletters, and social media posts

• Supporting and executing marketing campaigns in Japan, including influencer outreach, giveaways, and online events

• Monitoring feedback and trends in the Japanese market, and sharing insights with our product and marketing teams

• Visual content creation (e.g. banners, social media assets, or basic video editing using Adobe Creative Cloud tools) is a strong plus

• You’ll also work with our design team to adapt or localize newsletter layouts using Figma

Your Competence

You’re a great fit if you’re passionate about music tech, you thrive on communication, and you love helping others. Ideally, you’re a digital native who understands both Western and Japanese online cultures and can bridge the gap with creativity and insight.

• Native-level Japanese skills (written and spoken)

• Excellent English skills (written and spoken)

• German language skills are a big plus

• Solid experience in customer support, community management, or digital marketing

• Strong communication skills and a friendly, proactive mindset

• Hands-on experience with DAWs (e.g. Logic Pro, Ableton Live, Cubase, etc.) is required

• Experience with Adobe Creative Cloud (Photoshop, Illustrator, Premiere, etc.) is highly desirable

• Experience using Figma for layout editing or collaboration is a plus

• Familiarity with social media trends in Japan (e.g. Twitter/X, YouTube, Instagram, TikTok, LINE)

• Ability to work independently and manage tasks reliably in a remote setup

Your personality

Initiative

• You are passionate about turning ideas into reality

• You are resourceful, persistent and resilient in pursuing your goals

• You are willing to take risks and assume responsibility at an early stage

• You dare to make decisions and communicate them

• You value autonomous working and appreciate your responsibility for our product

Communication

• Dealing with people is easy for you

• You are sensitive to international and intercultural exchange

• You ensure that your decisions and actions are coordinated with colleagues

You enjoy conflict

• It is in your nature to question the status quo

• You enjoy putting forward your opinion and defending it in sparring

• You know what "agree to disagree" means and can do it

Flexibility

• You are comfortable in a dynamic startup environment

• You master context switching and multitasking

Curiosity

• At best, you are music-savvy

• You actively follow trends and new developments

• You are interested in modern organizational forms and prefer to work in a constantly changing and adapting system rather than in a fixed structure with clearly defined roles, hierarchies and processes

We want you to be involved in shaping the company!

Based on our product strategy, you should independently set priorities, help shape our path and provide new food for thought in a flexible, informal working environment with short lines of communication and flat hierarchies.