Customer Impact Engineer (f/m/d)

DESCRIPTION

As a Customer Impact Engineer, you’ll take ownership of complex customer projects and make sure our platform delivers real results on the factory floor. You combine excellent project management with a deep understanding of production and data to create measurable impact. You will work with majors client since Day 1 and take decision that shape the company.

OUR MISSION

Manex AI is developing an LLM-native data platform for agentic production control. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Qualitatio, and leading investors such as Lightspeed Venture Partners and BlueYard Technology are backing Manex AI. Our vision is to operate factories fully autonomously with the help of Qualitatio.

With Manex AI, you will join one of the fastest-growing industrial AI scale-ups, where your expertise will be valued from day one, your personal growth will be encouraged, and you’re given full autonomy and responsibility for your decisions.

WHY JOIN US?

Picture this:

• You will get to build a company together with a brilliant and welcoming team, working on technology that is the cutting edge of tomorrow, starting today and not in 10 years

• A team who loves solving hard problems, building products that matter, and where knowledge flows fast

• You will work directly with major clients from Day 1

• You will act on behalf of the entire company, beyond just your own team

• You’ll be part of a high-growth company backed by top-tier investors

YOUR ROLE

• Own project management and coordination of customer integrations across industries

• Understand production processes and translate them into scalable AI solutions

• Build rollout and integration strategies for enterprise clients

• Identify production optimization opportunities and transfer them into concrete applications

• Strategic collaboration with stakeholders in large industrial organizations, from shop floor to C-level

WHAT SETS YOU UP FOR SUCCESS

• Degree in Industrial Engineering, Mechanical Engineering, or similar (Plus: PhD)

• 2+ years of professional experience in consulting, automotive, manufacturing, or tech

• Solid knowledge of data science and AI in industrial contexts

• Excellent communication and stakeholder management skills

• Business-fluent in German and English

• Based in Munich or willing to relocate, ready to go all-in with us

WHAT WE OFFER

• Top-of-Market compensation

• Mentorship & fast learning curve in a high-impact AI-Startup environment

• Flat hierarchy, direct access to founders, fast decisions

• Join one of Europe’s most driven and ambitious teams

• EGYM Wellpass & Deutschlandticket

• 30 days of paid vacation plus public holidays

HIRING PROCESS

1. Intro Call (30 min) – culture & fit

2. Case Interview (60 min) – project & problem-solving

3. Leadership Session (45 min) – roadmap & growth

4. Offer – typically within one week