Customer Service Specialist - [German-speaking] (m/f/d) bei Smoobu Careers in Berlin

Arbeitsbeschreibung - Customer Service Specialist - [German-speaking] (m/f/d)

Life at Smoobu

At Smoobu, we are building more than just software. We empower everyday people to become successful entrepreneurs by helping them manage their vacation rentals simply and efficiently. Our platform supports over 100,000 properties in 120+ countries, enabling hosts to grow their businesses confidently and efficiently.
That kind of impact doesn’t come from playing it safe; it comes from people who take ownership, act purposefully, and work together to make things happen.

How you will contribute to our success

Utilize your business development expertise to deliver first-class support for our customers around the world. As our product grows, we will create a user experience superior to the tourism industry standard. You, as part of our Sales & Service team, will be the first point of contact for our existing customers to ensure they have the best possible experience using Smoobu. You will assist existing (paying) users with leveraging the product to the best extent possible in order to maximize value and profit from it.

All in all, it’s about people and with your help and passion for outstanding service, we will build a state-of-the-art sales and service department at Smoobu!

You will thrive in this role if you

Have high proficiency in German. Proficiency in a second European language, such as English, French, Spanish, or Portuguese, at a professional level would be advantageous
Are comfortable troubleshooting technical issues and providing product support that often involves understanding integrations, APIs, and other technical aspects of our SaaS platform
Already have experience in a customer-facing position and enjoy interacting with people
Are comfortable helping customers navigate our product
Are a natural people-person with outstanding communication skills
Come with flexibility, honesty and attention-to-detail
Possess the skills and desire to master the art of consultative selling

If you check all the boxes - fantastic! But even if you meet most of the criteria and are excited to grow into the rest, we still want to hear from you!

What you can expect

Flexibility – We work remotely for up to 50% of the year, including up to 63 working days abroad.
Time to Recharge – 27 vacation days, plus one extra day for each year of tenure (up to 32). Celebrate your 5th anniversary with five additional paid days off and a €500 HomeToGo booking credit.
Learning & Growth – Mentorship program, German classes, professional development opportunities, and clear pathways for growth based on your performance.
Wellbeing & Fun – Team events, a dog-friendly office, social clubs, new joiner buddy lunches, mental health support, and a Wellhub (Gympass) contribution.
Perks & Discounts – Enjoy corporate discounts and exclusive offers through FutureBens and Corporate Benefits.
Sustainability Commitment – We partner with Plan A to reduce our environmental impact through measurable climate action.
Diversity – Our company language is English, and our team represents over 28 nationalities.

Recruitment Process

30-minute call with a recruiter
45-60-minute call with your future manager
45-60-minute technical assessment with a peer or stakeholder (this step may include a discussion of a take-home assignment)
30-minute call with your future team members
Reference check & Offer

Please note that this is a general recruitment process and may vary depending on the role and the seniority level of the position.

About us

Smoobu (www.smoobu.com), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.

Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it. Join us on this exciting journey to transform the vacation rental industry!

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Über das Unternehmen

Smoobu Careers